Skip to main content
Question

Register with Microsoft on iOS just hangs with spinning wheel icon

  • Nov 16, 2023 5:20 PM UTC
  • 2 replies
  • 78 views

Forum|alt.badge.img+2

Issue: Register with Microsoft on iOS just hangs with spinning wheel icon after self service app update 11.2

 

Before when we select "Register with Microsoft" on the iOS device it redirects to Authenticator app, which then require the prompt to login, once that is completed, will return to the Self Service app and it would say "Device Registered".

 

This no longer happens and the Register button just hangs at a spinning wheel.

 

 

2 replies

Forum|alt.badge.img+2
  • Author
  • New Contributor
  • Nov 16, 2023 6:08 PM UTC

Updated the app to the new version that was release today, version 11.2.1 and the ios self service app still hangs...

 


Forum|alt.badge.img+4
  • New Contributor
  • Nov 20, 2023 10:03 PM UTC

We have been seeing this issue as well.  has anyone found a resolution for this yet?