Skip to main content

Hello,

I have a brand new instance of JAMF Pro, about a month old so nothing is expired. I have about 80 iPads and when I send a remote command it sits in the pending status until someone wakes the iPad. This is very inconvenient because it slows down work flows in the morning and causes Apps/OS to update during their work time. 

I have force app updates on and it checks every day at 4:00AM EST, but it never actually updates at that time.

Is there any solution to this?

Hey there and welcome! I admit that I don’t spend a lot of time managing iOS, but there are a few requirements for this to work. At least, there used to be. I believe that the iPads need to be managed, plugged into power, connected to WiFi. I can’t remember if a pin is required as well. Do these seem to be the case in your environment?

Never updates at that time - it’s not THAT time for updates to the devices, THAT is the time that the JSS checks against the App Store.  The devices will get the update as soon as they check back in and the JSS pushes the “InstalledAppList” command to verify apps and versions.  If there’s a discrepancy, then another command is sent to update those apps.  

Also, if the app is in use, the user has the option to “cancel” the update and it takes additional time for it to circle back and update the app.  Just how things work.

Terms & ConditionsCookie settings