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This is kinda complicated, but the Mac is not checking in every 15 minutes.  In fact, it hasn't checked in since Mid-December, but a few management commands have run. 

Is there a way to remote force a check in without removing in and running the sudo command?  It would seemingly have to be a configuration policy?  Since it is only one user, I should be able (if responsive) to remote in and run it the terminal, but if the user isn't responsive, I still want it to check in since there have been updates that need to be installed.

Redeploy the management framework using the API.

We see this often, usually for Macs that haven't been restarted in a long time. Email the user and ask them to restart the Mac. We see it often enough that I have smart groups for when devices haven't checked in for 7, 14, 21, 30 days. When they hit 21+ days I look at the last check-in time compared to the last successful MDM command. If MDM is current and check-in is not then I email the user and ask them to restart. We have a policy to run inventory at start-up/sign-in so the Mac usually completes the inventory and is good to go.

Did the MDM expire and fail to renew? Computers Inventory > General > MDM Profile Expiration Date

Rich has (as always) a good write-up which may be useful. https://derflounder.wordpress.com/2023/06/24/manually-triggering-mdm-profile-renewal-with-jamf-pro/#more-12078

This is a symptom of a deeper problem. I would suggest rebooting the device before trying anything more extreme as long uptimes will cause this.

We see this often, usually for Macs that haven't been restarted in a long time. Email the user and ask them to restart the Mac. We see it often enough that I have smart groups for when devices haven't checked in for 7, 14, 21, 30 days. When they hit 21+ days I look at the last check-in time compared to the last successful MDM command. If MDM is current and check-in is not then I email the user and ask them to restart. We have a policy to run inventory at start-up/sign-in so the Mac usually completes the inventory and is good to go.


So, this user is in India and I remote in yesterday and did a manual check in.  As part of that, I told the user to reboot.  Now, it's showing the last check in as 6 minutes ago.  So, it is finally back on a good rotation.  So, I think you are correct that it needed to be re-booted.  I will instruct my users to reboot once a week just as good practice.  

This is a symptom of a deeper problem. I would suggest rebooting the device before trying anything more extreme as long uptimes will cause this.


A reboot, I think is what it needed. Thank you.

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