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Remote wipe smart group issue

  • October 11, 2018
  • 9 replies
  • 58 views
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I am attempting to remote wipe the membership of a smart group but this action isn't working. After choosing Wipe Device and clicking Next, there is a spinning dots symbol for a few seconds but the screen down't move on and the action doesn't happen. Other actions like Restart work fine. Any help appreciated!

Best answer by cdenesha

Try scrolling down, you have to confirm the number of iPads you are wiping

[edit] @thirdspace

    9 replies

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    • Malcolm
    • Valued Contributor
    • October 11, 2018

    how many are you attempting to do? IOS or macOS?

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    • thirdspace
    • Author
    • New Contributor
    • October 11, 2018

    iOS. Any, from 1 (as a test).

    C
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    • cdenesha
    • Honored Contributor
    • Answer
    • October 11, 2018

    Try scrolling down, you have to confirm the number of iPads you are wiping

    [edit] @thirdspace

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      • thirdspace
      • Author
      • New Contributor
      • October 17, 2018

      duh - yes - forgot the scroll down thing :/ thanks for the reminder!

      M
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      • mscheffler
      • Contributor
      • April 23, 2020

      Why would they make the Next button visible when you need to scroll down. Jamf, please change the layout so that the need to scroll down is obvious. Thanks!

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        • kevin_jackson
        • New Contributor
        • February 25, 2021

        Thanks @cdenesha. Agreed @mscheffler; poor design which I would think would be easily rectified. It even allows you to click on and gives a confirmation message...

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        • Janell
        • Contributor
        • July 29, 2021

        I just tried to remote wipe a static group. It keeps failing. There is nothing to scroll down to so I think they fixed that problem. Nothing happens when I try a remote wipe to a static group. I did the remote restart to the group and that worked fine. Any thoughts?

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        • orlando_cantu
        • New Contributor
        • August 11, 2021

        I just tried to remote wipe a static group. It keeps failing. There is nothing to scroll down to so I think they fixed that problem. Nothing happens when I try a remote wipe to a static group. I did the remote restart to the group and that worked fine. Any thoughts?


        I'm currently having the same issue, I'm trying to remote wipe a static group as well. I've also tried an Advanced Mobile Device Search and do it that way but it did not work. 

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        • Janell
        • Contributor
        • August 12, 2021

        I'm currently having the same issue, I'm trying to remote wipe a static group as well. I've also tried an Advanced Mobile Device Search and do it that way but it did not work. 


        Hello, so when you click "Wipe Device" the bottom of the page is cut off. Before you click Next scroll down and you will see it asks you the number of devices to wipe. Type in the number and then click next. I swear it wasn't giving me this option before, but it is now. 

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