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Remove built-in apps

  • August 16, 2016
  • 10 replies
  • 76 views

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How do I remove pre-loaded apps from an iPad? Our iPads come pre-loaded with Pages, Keynote etc which we will not be using. Is there a way to remove them using the JSS?

Best answer by cdenesha

That is correct @bentoms!

On Monday I'm going to change my Configurator 2 blueprint to do a wipe first, then an update to the latest iOS and finally an enroll into Casper.

There is a way to remove those apps.. but it is a manual method. Create a test app in your catalog (I put it in a category just for testing) for Pages that you scope the new iPads to. Check 'Make app managed if currently installed as unmanaged'. Give it some time to work and then you can unscope those iPads from that app which will uninstall them. You could even make your scope the first time be a Smart Group of your 'new iPads that have Pages'..

10 replies

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  • Valued Contributor
  • 79 replies
  • August 17, 2016

You can't remove them from the iPad but you can hide them.

Under configuration profiles, you can add a restriction and under bundle id, you can choose Keynote, Pages, etc..

You can see where I've hidden certain apps from showing.


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  • New Contributor
  • 3 replies
  • August 19, 2016

We would like to remove these apps also because on first launch they ask for an apple ID, which we do not allow the students to use. However, we still want them to be able to go to Self Service and download them if they need them. Is that possible?


davidacland
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  • Valued Contributor
  • 1811 replies
  • August 19, 2016

You can also change their location with the new home screen layout payload in configuration profiles. So move them to a folder on the second screen.

The only way I've been able to physically remove apps is via backups and Apple configurator.


bentoms
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  • Hall of Fame
  • 4331 replies
  • August 20, 2016

@USD497 You'd really need 2 smart groups, one to hide & another to not for those that you wish to use the apps.

But, it depends on how you're provisioning your devices. If a device is wiped, then you'll not have the apps in there.


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  • Honored Contributor
  • 862 replies
  • Answer
  • August 20, 2016

That is correct @bentoms!

On Monday I'm going to change my Configurator 2 blueprint to do a wipe first, then an update to the latest iOS and finally an enroll into Casper.

There is a way to remove those apps.. but it is a manual method. Create a test app in your catalog (I put it in a category just for testing) for Pages that you scope the new iPads to. Check 'Make app managed if currently installed as unmanaged'. Give it some time to work and then you can unscope those iPads from that app which will uninstall them. You could even make your scope the first time be a Smart Group of your 'new iPads that have Pages'..


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  • Author
  • New Contributor
  • 3 replies
  • August 26, 2016

Tried your suggestion @cdenesha but I get an error message saying the Application is not available to install.


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  • Honored Contributor
  • 862 replies
  • August 27, 2016

@Brianmarum that is usually a 'no licenses scoped' error. I didn't use VPP licenses because the app is already installed


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  • Author
  • New Contributor
  • 3 replies
  • August 30, 2016

Thanks. That worked!


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  • Contributor
  • 15 replies
  • February 28, 2022

I know that this is a really old thread but I am also looking to stop students accessing things like Mail, Calendar, Contacts, Home, Music, Photo Booth, Podcasts, Reminders, Stocks, Tips, TV and Voice Memo.

I thought my enrollment profile 'stopped' them and restricted access but they have all been put in a group that any user can open and then use.

Thoughts please?


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  • New Contributor
  • 1 reply
  • January 9, 2023

I know that this is a really old thread but I am also looking to stop students accessing things like Mail, Calendar, Contacts, Home, Music, Photo Booth, Podcasts, Reminders, Stocks, Tips, TV and Voice Memo.

I thought my enrollment profile 'stopped' them and restricted access but they have all been put in a group that any user can open and then use.

Thoughts please?


Bumping an old thread, but have the solution for Wombat in case anybody else needs it.

 

Configuration Profile>iOS Payload (Supervised only)>Safelist and Blocklist

 

From there you can switch it to Restrict blocklisted and restrict Default Applications, Managed Applications added via the jamf Apps menu, as well as search the Apple App Store for applications.