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Repeated FileVault Key Activation Prompt on Mac Despite Successful Key Escrow

  • Oct 24, 2025 12:45 PM UTC
  • 2 replies
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bar_is99
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We have a configuration in place where all company MacBooks receive a push notification prompting users to activate FileVault.
After entering the password, the FileVault recovery key is successfully escrowed and the process is completed as expected.

However, one of our colleagues continues to receive the FileVault activation prompt several times a day — even though the recovery key has already been successfully stored in Jamf Pro.

This behavior seems to affect only this specific device. How can we stop this behavior?

Best answer by angryant

Find the Policy or Configuration Profile and exclude this one device?

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2 replies

angryant
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  • Answer
  • Oct 24, 2025 2:27 PM UTC

Find the Policy or Configuration Profile and exclude this one device?


bar_is99
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  • Oct 27, 2025 9:18 AM UTC

You’re right, just did that!