Skip to main content
Question

Required Managed Update Pop-Up, But No Update to Do

  • August 30, 2023
  • 3 replies
  • 28 views

Forum|alt.badge.img+1

Hi

Ever since 13.4.1 update, some of our users are being prompted daily that their is a managed update that is required, when you click it. It checks the update the server and it says your up to date.

I originally thought it was Nudge causing this, so I uninstalled Nudge from the affected users laptop, but the prompt is still coming on.

Any ideas,

 

3 replies

jamf-42
Forum|alt.badge.img+17
  • Esteemed Contributor
  • August 30, 2023

seen this.. the joys of MDM updates.. I binned this and it went away.. test!! 

/Library/Preferences/com.apple.SoftwareUpdate.plist


AJPinto
Forum|alt.badge.img+26
  • Legendary Contributor
  • August 30, 2023

This is a MacOS Notification, its coming from the OS its self. Check to make sure JAMF is not pushing an OS update command to the devices that may be stuck. If an OS update MDM command is stuck, you can reissue the MDM command and it should clear the keys on the device. Keep in mind, the entire OS update work flow on macOS is complete and total garbage.


DBrowning
Forum|alt.badge.img+24
  • Esteemed Contributor
  • August 31, 2023

We had this/have this as well.  Apple told us to just issue a command for download only and it "should go away".  We've seen mixed results with it.