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Question

Return to Service app wiped my esim

  • March 12, 2026
  • 0 replies
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sbuntun
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I was trying out the Jamf Return to Service app and it wiped my Verizon esim. Does anyone know how to prevent that from happening? I don’t see a key in the documentation and I do have a restriction set up to enforce preserving the esim on an erased device.

 

Edit: it looks like i got it back by toggling on the Verizon service in the settings after a network reset, but I thought the Jamf RTS app was supposed to preserve that setting?