Question

Return to Service app wiped my esim

Forum|Forum|22 days ago
March 12, 2026
3 replies
67 views

+1

sbuntun
New Contributor

I was trying out the Jamf Return to Service app and it wiped my Verizon esim. Does anyone know how to prevent that from happening? I don’t see a key in the documentation and I do have a restriction set up to enforce preserving the esim on an erased device.

Edit: it looks like i got it back by toggling on the Verizon service in the settings after a network reset, but I thought the Jamf RTS app was supposed to preserve that setting?

+8

dmccluskey
Valued Contributor
Forum|Forum|22 days ago
March 13, 2026

Deploy this restriction to your devices, I deploy it to all devices to avoid ever losing esims.

Preserve eSIM on erased device.

FYI my team is the team the convinced apple to make this restriction couple years ago.😛.

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+1

sbuntun
Author
New Contributor
Forum|Forum|19 days ago
March 16, 2026

@dmccluskey Thanks for the reply, but I do already have that enforced. I’m not sure why this is happening. I’ve even having trouble with a physical esim going out until I reset the network settings. It looks like the esim is preserved, but the cellular data stops working and I get no bars until I do a network reset.