When using Erase Device in Jamf School and using the Return to Service option, all goes well except the device is remembering its former user, which is not the behavior we want.
We want it to be unassigned.
I can’t figure out what setting I’m missing and have tried many combinations, but attached is the current enrollment settings for our School instance. There could be other settings somewhere else I’m hoping someone can point out to me!
I’ve fixated on playing with two settings on under Enrollment with no change.
- We’ve always had the Assigned Owner option unchecked, which seems like the obvious culprit but since we haven’t had it checked is baffling.
- I’ve playing with the Location setting as something to try even though I wouldn’t think it would affect this. Our default was Do not change user’s or device’s location during enrollment.
Please point out my obvious omission if you know!
