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Return to Service with Preserved Apps prevents OS updates - any workaround?

  • April 2, 2026
  • 1 reply
  • 15 views

k.y
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  • New Contributor

I understand that it’s expected behavior, but when using the “Preserved Apps” option with the Return To Service feature, OS updates can’t be installed.

Has anyone found a way to work around this limitation?

1 reply

Chubs
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  • Jamf Heroes
  • April 2, 2026

With or without preserved apps, using RtS will not force the minimum OS requirements you have set at all (by design). 
 

Apply updates to a running device using DDU (e.g.: Blueprints) and use RtS whenever you need to. 
 

That’s the best flow to use.  Working around a problem usually will cause more issues - especially if that’s not how the product was designed.