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Question

Safari 10 not opening on El Capitan?

  • September 30, 2016
  • 9 replies
  • 57 views
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Since the release of the Safari 10 update, we've encountered a strange issue where a small handful of clients will no longer open the browser. Nothing in the logs and not even a single bounce in the dock when clicked. It occurs under all users on the affected machine and when opened via the Terminal, all that's returned is "LSOpenURLsWithRole() failed with error -10699 for the file /Applications/Safari.app"

What's even stranger is Safari can be opened by Show Package Contents on Safari.app then opening the executable within the Contents/MacOS folder.

Anyone have any ideas?

9 replies

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  • maser
  • Contributor
  • September 30, 2016

Is this on 10.11? A couple of people here resolved it by reinstalling the recent 10.11 security update. YMMV...

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jphillips
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  • jphillips
  • Valued Contributor
  • October 1, 2016

Unfortunately for us, reinstalling the security update did not fix any of the machines affected with this. However, upgrading to Sierra seems to fix.

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  • mikeh
  • Contributor
  • October 2, 2016

I've been able to fix the problems by installing a copy of the Safari 10 installer that was downloaded to a system but not yet installed. Find the downloaded installer in /Library/Updates.

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  • VT-Vincent
  • Author
  • Contributor
  • October 3, 2016

A reinstall ended up fixing it for my clients, if you need the download and don't want to hunt down a machine that hasn't received it yet, you can download it from Apple here:

http://swcdn.apple.com/content/downloads/13/52/031-78814/r747w78fqi2jru2xuiihjhnedprlwz1ubg/Safari10.0ElCapitan.pkg

K
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  • krwright
  • New Contributor
  • October 14, 2016

Thanks, all - that just fixed the issue for me, as well.

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  • Kyuubi
  • Contributor
  • December 1, 2016

This just happened to me. The fix offered by @mikeh worked. Its actually what Apple Support had me do. My question is: why is this happening? And why isn't it happening to everyone in the environment? Hopefully Apple with come up with a reason.

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  • VT-Vincent
  • Author
  • Contributor
  • December 1, 2016

I literally just received a call about this reappearing 5 minutes before your reply... I ended up doing the same thing as last time, but needed Safari 10.0.1:

http://swcdn.apple.com/content/downloads/44/57/031-81873/b7woxaez0lftqe660ikhdui2cmzcuktqmo/Safari10.0.1ElCapitan.pkg

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  • psg_casper
  • New Contributor
  • December 13, 2016

Thanks for this solution, it helps a lot. But how did you find the downloadlink at the swcdn-Site of Apple? I tried to search but it failed. For the future it would be very helpful to find there some downloads of apple software. Thanks in advance for helping

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  • VT-Vincent
  • Author
  • Contributor
  • December 13, 2016

Apple doesn't provide those directly on Apple.com anymore, you can find them in the software update catalogs:

https://gist.github.com/geoff-codes/c7b38d695af39c4e1535

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