Hello everyone,

I am reaching out to ask if others have encountered the following issue with managed iPads in a Jamf School environment:

Our student devices switch between a school profile during lesson hours and a standard profile outside of those hours (private usage). After the profile reverts from the school configuration back to the standard one, we have observed that either the Screen Time settings (such as app limits and downtime) are reset or the Home Screen layout is restored to default—sometimes both. Notably, these issues do not always occur together; on some devices only one of the two problems appears, while on others both are present.

This situation is causing considerable inconvenience for our users and undermines a reliable device experience.

I would like to ask:

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  Has anyone else experienced similar issues?

  
  


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  Are there recommended configurations or workarounds to prevent Screen Time settings and Home Screen layouts from being reset when switching profiles?

  
  


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  Is there any official documentation or advice from Jamf regarding this behaviour?

  
  

Any advice or shared experience would be greatly appreciated.

Thank you very much in advance.

Best regards,
Sebastian