+6Hi
I’m trying to set up a BYOD environment besides our company owned devices. As shown here
With PreStage Enrollments it works like a charm but on the personally owned devices it doesn’t install at all. I followed this manual but it doesn’t work. All I got is an error, shown here
What is going wrong here? Thanks
Best answer by gadsden_flag
Are there any other apps you can try installing automatically?
If they come down we can narrow down the issue to just Self Service
I think I’m a step further. I deleted the app from the Mobile Device Apps and get it again from the Apple Business Manager. Unfortunately I forgot to add the App Config, but the app was installed immediately. So I deleted the app from my iPhone, put code to App Config and now the installation is pending since minutes.
+8Is there a reason you are manually installing Self Service? You can just set it to AutoInstall and this should work on DEP and User Enrolled devices.
+6Is there a reason you are manually installing Self Service? You can just set it to AutoInstall and this should work on DEP and User Enrolled devices.
First I tried to autoinstall. With the DEP it’s working. But when I have a personal device
it doesn’t install neither. I would be very happy to have an autoinstall. 😉
How to get there? I’ll give it a try.
Thanks.
BTW. Sorry, I’m very new to Jamf, so I have to ask many dumb questions.
+8First I tried to autoinstall. With the DEP it’s working. But when I have a personal device
it doesn’t install neither. I would be very happy to have an autoinstall. 😉
How to get there? I’ll give it a try.
Thanks.
BTW. Sorry, I’m very new to Jamf, so I have to ask many dumb questions.
No problem! You can navigate to Settings > Self Service > Mac OS (or iOS depends on the device) and select install automatically...
It should populate automatically on the MacOS side, but if it doesn't for some reason, I just put /Applications in the install field!
+6No problem! You can navigate to Settings > Self Service > Mac OS (or iOS depends on the device) and select install automatically...
It should populate automatically on the MacOS side, but if it doesn't for some reason, I just put /Applications in the install field!
Yes, I found that. But on the Personal devices it doesn’t work. Maybe I did something wrong.
+8Yes, I found that. But on the Personal devices it doesn’t work. Maybe I did something wrong.
Can you post your App Configuration? Also when you are in Mobile Device Apps > Self Service Mobile for "Managed Distribution" do you see all your available licenses?
+6Can you post your App Configuration? Also when you are in Mobile Device Apps > Self Service Mobile for "Managed Distribution" do you see all your available licenses?
I did everything like here https://docs.jamf.com/10.33.0/jamf-pro/administrator-guide/Jamf_Self_Service_for_iOS.html
<dict>
<key>INVITATION_STRING</key>
<string>$MOBILEDEVICEAPPINVITE</string>
<key>JSS_ID</key>
<string>$JSSID</string>
<key>SERIAL_NUMBER</key>
<string>$SERIALNUMBER</string>
<key>DEVICE_NAME</key>
<string>$DEVICENAME</string>
<key>MAC_ADDRESS</key>
<string>$MACADDRESS</string>
<key>UDID</key>
<string>$UDID</string>
<key>JSS_URL</key>
<string>$JPS_URL</string><key>MANAGEMENT_ID</key><string>$MANAGEMENTID</string></dict>I tried also with the real URL here
<key>JSS_URL</key>
<string>https://myjamf.example.com</string>I have some licenses here
I also added the MAID of the user of the personal device.
If you need more information, please ask. I want to get it running asap.
+8I did everything like here https://docs.jamf.com/10.33.0/jamf-pro/administrator-guide/Jamf_Self_Service_for_iOS.html
<dict>
<key>INVITATION_STRING</key>
<string>$MOBILEDEVICEAPPINVITE</string>
<key>JSS_ID</key>
<string>$JSSID</string>
<key>SERIAL_NUMBER</key>
<string>$SERIALNUMBER</string>
<key>DEVICE_NAME</key>
<string>$DEVICENAME</string>
<key>MAC_ADDRESS</key>
<string>$MACADDRESS</string>
<key>UDID</key>
<string>$UDID</string>
<key>JSS_URL</key>
<string>$JPS_URL</string><key>MANAGEMENT_ID</key><string>$MANAGEMENTID</string></dict>I tried also with the real URL here
<key>JSS_URL</key>
<string>https://myjamf.example.com</string>I have some licenses here
I also added the MAID of the user of the personal device.
If you need more information, please ask. I want to get it running asap.
Are there any other apps you can try installing automatically?
If they come down we can narrow down the issue to just Self Service
+6Are there any other apps you can try installing automatically?
If they come down we can narrow down the issue to just Self Service
Thanks for your time.
Yes, other apps do install like expected. It’s only the Self Service. I don’t understand why the error message (first post) is in german. But it says the mobile device management request is not valid. I don’t know, what this means. Google cannot find anything about it. Maybe the original error message is different and the translation is bad so I can’t find any hits on Google.
+6Thanks for your time.
Yes, other apps do install like expected. It’s only the Self Service. I don’t understand why the error message (first post) is in german. But it says the mobile device management request is not valid. I don’t know, what this means. Google cannot find anything about it. Maybe the original error message is different and the translation is bad so I can’t find any hits on Google.
Edited my response because I missed that this was regarding iOS, not macOS
+6Are there any other apps you can try installing automatically?
If they come down we can narrow down the issue to just Self Service
I think I’m a step further. I deleted the app from the Mobile Device Apps and get it again from the Apple Business Manager. Unfortunately I forgot to add the App Config, but the app was installed immediately. So I deleted the app from my iPhone, put code to App Config and now the installation is pending since minutes.
+6Now I try with another device and get the same message again. Very strange.
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