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Self Service downtime?

  • December 17, 2019
  • 2 replies
  • 5 views

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Anyone else experiencing weird behavior related to Self Service on their macOS devices? -iOS SS is functional
-LDAP tests are successful
-Ahead of the holiday, I don't want to experience any downtime

Anyone else seeing the symptoms?

Best answer by JOlivares

Hi there @txhaflaire , Jamf Pro Cloud instance The error was happening to some clients. After restarting our JIMs the SS error was resolved

2 replies

ThijsX
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  • Employee
  • December 17, 2019

Hi, @JOlivares - Is your JSS hosted on-premise or Jamf Pro Cloud?
- If you press Reconnect are you able to connect to Self Service?
- Is it just happening on one client or multiple? dns issues for instance?


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  • Author
  • New Contributor
  • Answer
  • January 2, 2020

Hi there @txhaflaire , Jamf Pro Cloud instance The error was happening to some clients. After restarting our JIMs the SS error was resolved