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Question

Self Service+ install via Self Service "classic" ends with a splat?

  • January 22, 2025
  • 10 replies
  • 47 views

J_Morgan
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I added Self Service+ to our Self Service "classic" portal today to test out. I noticed when installing Self Service "+" that "classic" quits suddenly, but seems to install "+". Anyone else see this?

 

Jim

10 replies

jamf-42
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  • Esteemed Contributor
  • January 23, 2025

testing the beta version, I had no issues, with the prod version, in my test VM.. installing via Self Service, kills the app, and now, Self Service+ (terrible name) crashes on launch with segmentation fault in the log.

 


SMR1
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  • Valued Contributor
  • January 23, 2025

I installed it to test and after launching it and/or the classic version, I get prompted twice with the below message.

 


Ondrej_Krupka
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I installed it to test and after launching it and/or the classic version, I get prompted twice with the below message.

 


Hey @SMR1 , which version of Jamf Pro are you running, please?


Ondrej_Krupka
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testing the beta version, I had no issues, with the prod version, in my test VM.. installing via Self Service, kills the app, and now, Self Service+ (terrible name) crashes on launch with segmentation fault in the log.

 


Hey @jamf-42 , can you please provide the sysdiagnose from the affected machine? 


SMR1
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  • Valued Contributor
  • January 24, 2025

Hey @SMR1 , which version of Jamf Pro are you running, please?


11.12.1


Ondrej_Krupka
Forum|alt.badge.img+7

testing the beta version, I had no issues, with the prod version, in my test VM.. installing via Self Service, kills the app, and now, Self Service+ (terrible name) crashes on launch with segmentation fault in the log.

 


Also, do you see this happening outside of the Virtual Machine environment? 


Ondrej_Krupka
Forum|alt.badge.img+7

testing the beta version, I had no issues, with the prod version, in my test VM.. installing via Self Service, kills the app, and now, Self Service+ (terrible name) crashes on launch with segmentation fault in the log.

 


Can you please give us more information about the Self Service app settings in Jamf Pro? What are the options you are using? 


Matthew_T
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  • New Contributor
  • January 24, 2025

I installed it to test and after launching it and/or the classic version, I get prompted twice with the below message.

 


Same on both here as well. Running 11.12.1


snowfox
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  • Contributor
  • January 25, 2025

Yes, I am seeing the same behavior.  Running 11.12.1.  Self Service classic quits immediately (without warning or displaying any warning messages) when installing the Self Service+ pkg via a self service policy.  Jamf QA testing should be able to easily replicate this behavior.


J_Morgan
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  • Author
  • Contributor
  • January 27, 2025

Hey @SMR1 , which version of Jamf Pro are you running, please?


FWIW, we are running 11.13.0 Jamf Pro on-prem