Does SSO work when logging in to the Jamf Console? If it does you are likely looking at an attribute mapping issue between your IDP and Jamf Pro's SSO configuration.

Hi @AJPinto, 

Yes my SSO works with Jamf Console, My IDP is Entra have you got any steps for the setup?

Thanks in Advance!

We use Okta, the best I can suggest is going back through your Jamf settings (SSO > SAML IdP User Mapping and Cloud Identity Provider > "connection name" > Mappings) and Entra settings to make sure the mappings are what is expected. By default Jamf uses the Username mapping for Self Service, and that must map back to the UPN or ID@domain.com (if I remember correctly) to work).

https://learn.jamf.com/en-US/bundle/jamf-pro-documentation-current/page/Single_Sign-On.html

As AJPinto said.
Adding additional link for you to use (Specific for Entra)
https://learn.jamf.com/en-US/bundle/jamf-pro-documentation-current/page/Azure_AD_Integration.html

We had the same issue and we were using Shib for our SSO. Everywhere else was letting us do SSO (enrollment, jamf pro server) but not self service. I went digging and found a setting that enabled it for us without changing the group mappings as that was already working for us with dev and prod for the sign on experience.

Look under Settings>Self Service and change the login to SSO. Once we did this we saw the SSO experience in the Self Service app.