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Question

Self Service won't up in one account on computer

  • May 14, 2025
  • 2 replies
  • 15 views

sara_mccullar
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I have a computer that we created the user account with Jamf Connect. Once in the user account, we can't open self service. I removed self service and reinstalled it with Jamf policy command. It still won't open.  To clarify what I mean but not opening, I click to open it from the applications folder in finder. It shows in the dock then goes away. I get the report option. So it is crashing at launch. I deleted the user account and created it through system settings and still have the same issue with self service. I can open self service in the admin account. 

I'm not sure what else to try. 

2 replies

AJPinto
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  • Legendary Contributor
  • May 15, 2025

What are the event logs saying?

 

You could try to open it with terminal to see if you receive any output. 


sara_mccullar
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  • Author
  • Contributor
  • May 15, 2025

What are the event logs saying?

 

You could try to open it with terminal to see if you receive any output. 


We erased the computer and after that it worked in the user’s account. I definitely feel like it’s one of those something weird in the system affecting the user.