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SelfService Login is Required on Every App Launch

  • October 15, 2025
  • 3 replies
  • 80 views

9GqPZD
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Hi all,

 

Background:

I’m fairly familiar with the Apple ecosystem but just not getting into managing Apple devices. I am working on getting MacOS to a baseline standard internally at my company.

 

Issue:

SelfService+ is working great but I’m noticing that I need to sign into it every time the app is launched. Is this normal? 

 

Side Note:

I do have SSO turned and working, which makes this less of an issue, but I was experiencing it before SSO was enabled as well.

 

Thanks!

 

Best answer by Chubs

So since you have SSO working, I’m assuming you’re leveraging the SSOe and using something like JAMF connect?

 

Do you have the sign in “required” in JAMF?

Yup, Jamf Connect.

I don’t but I do have it set to “Allow user sto login to view items available to them”. Which isn’t a problem. Just wondering if it’s normal for the credentials to not save and be required on every application launch?

On every SS/SSP launch?  Yep. That’s completely normal for the options selected (allow user to login)

3 replies

Chubs
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  • Jamf Heroes
  • October 16, 2025

So since you have SSO working, I’m assuming you’re leveraging the SSOe and using something like JAMF connect?

 

Do you have the sign in “required” in JAMF?


9GqPZD
Forum|alt.badge.img+1
  • Author
  • New Contributor
  • October 16, 2025

So since you have SSO working, I’m assuming you’re leveraging the SSOe and using something like JAMF connect?

 

Do you have the sign in “required” in JAMF?

Yup, Jamf Connect.

I don’t but I do have it set to “Allow user sto login to view items available to them”. Which isn’t a problem. Just wondering if its normal for the credentials to not save and be required on every application launch?


Chubs
Forum|alt.badge.img+21
  • Jamf Heroes
  • Answer
  • October 16, 2025

So since you have SSO working, I’m assuming you’re leveraging the SSOe and using something like JAMF connect?

 

Do you have the sign in “required” in JAMF?

Yup, Jamf Connect.

I don’t but I do have it set to “Allow user sto login to view items available to them”. Which isn’t a problem. Just wondering if it’s normal for the credentials to not save and be required on every application launch?

On every SS/SSP launch?  Yep. That’s completely normal for the options selected (allow user to login)