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Question

Shared iPads & Apple Classroom

  • October 22, 2024
  • 7 replies
  • 22 views
J
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Using Jamf Pro here and its my first time using Shared Ipad. I am testing an iPad as the idea is that we will be using a cart of shared ipads in temporary session only. These iPads will be used in conjunction with Apple Classroom. However when testing, the iPad shows up in Apple Classroom, but it shows up as offline. 

 

I was able to determine that the Education Configuration shows up within the MDM profile on the device. 

 

To test, I went ahead and changed the Username in Jamf, and the name change is reflected in Apple Classroom; however, it still shows up as offline in Classroom. 

 

Is there something I am missing here? Happy to provide more information.

    7 replies

    Shyamsundar
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    • Shyamsundar
    • Jamf Heroes
    • October 22, 2024

    Just checking, is the Bluetooth on and those iPads?

    J
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    • jvalenzuela92
    • Author
    • New Contributor
    • October 22, 2024

    Just checking, is the Bluetooth on and those iPads?


    Yes, Bluetooth is enabled and the ipad is on the same wifi network. 

    B
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    • bfrench
    • Valued Contributor
    • October 23, 2024

    Classroom is based on having Teachers and Students(Users).  The classes can be set up on the fly or imported.  If the Shared Device is logged in with a Temporary, Guest, user then I don't think they will be visible in Classroom.

    J
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    • jvalenzuela92
    • Author
    • New Contributor
    • October 25, 2024

    I tried testing it even after signing into an Apple ID, and even then, it still didn't work. I wonder if anyone here has a shared iPad that works with Apple Classroom. 

    B
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    • bfrench
    • Valued Contributor
    • October 25, 2024

    Are your classes imported into Jamf? The Apple ID's must also be Managed Apple ID's. 

    J
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    • Jeff-C
    • New Contributor
    • January 29, 2025

    Hi,
    Having the same problem here. Did you already figure out what the problem is?

    B
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    • bfrench
    • Valued Contributor
    • January 29, 2025

    I have had iPads show up as offline from time to time.  Deleting the Class and Re-importing or creating a new class typically solves the issue.

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