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Question

Sync Failed in Automated Device Enrollment

  • Mar 22, 2023 3:59 PM UTC
  • 2 replies
  • 758 views

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I'm getting the error "sync failed.  Awaiting next sync" on the ADE page.  I'm also getting a similar error in another MDM we have.  Is there an issue with Apple's ADE sync right now?

2 replies

trur
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  • New Contributor
  • Mar 23, 2023 9:41 AM UTC

Hey,

We had the same thing. Once or twice a year we are obliged to renew the certificate.

https://learn.jamf.com/bundle/jamf-pro-documentation-current/page/Automated_Device_Enrollment_Integration.html


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  • Contributor
  • Aug 31, 2023 9:59 AM UTC

I also had the same thing. I followed the instructions (or so I thought I did).

The step I missed for some reason was "Click [Save]" after uploading the file. That fixed the problem.

Hope this helps someone.