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Techsmith Snagit 2023 PPPC

  • June 15, 2023
  • 9 replies
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Our users do not have local admin rights, so we have to deploy PPPC for all things which need it.  Recently having trouble with Techsmith Snagit 2023.  Created a Configuration Profile containing ScreenCapture = "Allow Standard Users to Allow Access" and Accessibility = "Allow".  When Snagit prompts for access, the Screen Capture portion is working, but the Scrolling Capture is not.  When I click that button, it got to an Accessibility panel but when I try to toggle the slider to turn on Snagit I receive a prompt for administrator credentials.

This thread from 2016 suggests that the edit would need to be done in the TCC database, but the thread ends in 2017 saying that the stated solution doesn't work since Sierra.  Does anyone have an insights or assistance for this issue?

https://community.jamf.com/t5/jamf-pro/snagit-and-scrolling-capture/m-p/195623

    9 replies

    dmccluskey
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    • dmccluskey
    • Valued Contributor
    • 91 replies
    • June 15, 2023

    My guess is there is a different bundle Identifier needing Accessibility. As a example just to make Logitech Options work it uses 3 different Identifiers.

     

    W
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    • Will-Banfield
    • Author
    • New Contributor
    • 2 replies
    • June 15, 2023

    My guess is there is a different bundle Identifier needing Accessibility. As a example just to make Logitech Options work it uses 3 different Identifiers.

     


    I saw references to some other issues with PPPC with Accessibility specifically.  Those references said that while the Preferences panel shows the permissions not enabled for the application, the functionality works as expected.  I tested it and found that to be true.  Scrolling Capture thinks it doesn't have permission, and clicking to set it opens the Accessibility PPPC panel showing the toggle not enabled for Snagit.  But within Snagit, when I perform a Scrolling Capture it works as expected.  So the Configuration Profile I published seems to work, it just displays incorrectly in the Preferences panel.

    The only problem for us with regard to Snagit is that since it is displaying wrong, Snagit thinks it doesn't have the right permissions therefore prompts the user to change the permissions when that is unnecessary and the user doesn't have permission to do so.

    dolfhoegaerts
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    • dolfhoegaerts
    • Contributor
    • 15 replies
    • June 18, 2023

    I saw references to some other issues with PPPC with Accessibility specifically.  Those references said that while the Preferences panel shows the permissions not enabled for the application, the functionality works as expected.  I tested it and found that to be true.  Scrolling Capture thinks it doesn't have permission, and clicking to set it opens the Accessibility PPPC panel showing the toggle not enabled for Snagit.  But within Snagit, when I perform a Scrolling Capture it works as expected.  So the Configuration Profile I published seems to work, it just displays incorrectly in the Preferences panel.

    The only problem for us with regard to Snagit is that since it is displaying wrong, Snagit thinks it doesn't have the right permissions therefore prompts the user to change the permissions when that is unnecessary and the user doesn't have permission to do so.


    You can use PPPC utility to create the required configuration profile

    https://github.com/jamf/PPPC-Utility 

     

    or if you prefer the advanced way use codesign in terminal

    W
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    • Will-Banfield
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    • 2 replies
    • June 19, 2023

    I'm sorry, but it is obvious you didn't read my original message or look at the screenshot.  I wasn't asking "How do I allow permissions?" to which the answer would be PPPC... but I said I already created a PPPC and in my screenshot you can clearly see that I have the codesign block already in there.  The problem is that it didn't appear to accomplish what it was configured to do.  As I explained above, it appears to be a display issue because the application functions, it's just not very clean and is confusing for the user.

    kwoodard
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    • kwoodard
    • Valued Contributor
    • 280 replies
    • August 15, 2023

    I'm sorry, but it is obvious you didn't read my original message or look at the screenshot.  I wasn't asking "How do I allow permissions?" to which the answer would be PPPC... but I said I already created a PPPC and in my screenshot you can clearly see that I have the codesign block already in there.  The problem is that it didn't appear to accomplish what it was configured to do.  As I explained above, it appears to be a display issue because the application functions, it's just not very clean and is confusing for the user.


    I am having the same issue with Camtasia. Hopefully someone has an idea on how to work this one out.

    C
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    • cwaldrip
    • Valued Contributor
    • 404 replies
    • October 9, 2023

    I'm sorry, but it is obvious you didn't read my original message or look at the screenshot.  I wasn't asking "How do I allow permissions?" to which the answer would be PPPC... but I said I already created a PPPC and in my screenshot you can clearly see that I have the codesign block already in there.  The problem is that it didn't appear to accomplish what it was configured to do.  As I explained above, it appears to be a display issue because the application functions, it's just not very clean and is confusing for the user.


    Early October '23 and running Sonoma. Having the same issue. Sigh.

    kwoodard
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    • kwoodard
    • Valued Contributor
    • 280 replies
    • October 13, 2023

    I am about to dive back into this, but I have found a new issue where items that I have in the various User Template folders are getting improper permissions when copied into new user accounts. 

    Brad_G
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    • Brad_G
    • Valued Contributor
    • 124 replies
    • August 16, 2024

    I'm sorry, but it is obvious you didn't read my original message or look at the screenshot.  I wasn't asking "How do I allow permissions?" to which the answer would be PPPC... but I said I already created a PPPC and in my screenshot you can clearly see that I have the codesign block already in there.  The problem is that it didn't appear to accomplish what it was configured to do.  As I explained above, it appears to be a display issue because the application functions, it's just not very clean and is confusing for the user.


    I know this is an old thread, but just in case anyone gets it via a search, I too was running into this. There is another app within the Snagit.app (inside /Contents/Library/Loginitems) called SnagitHelper202X that you also need to create an entry for in your Configuration Profile to allow the Accessibility option.

    a_martin253
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    • a_martin253
    • New Contributor
    • 4 replies
    • September 11, 2024

    I know this is an old thread, but just in case anyone gets it via a search, I too was running into this. There is another app within the Snagit.app (inside /Contents/Library/Loginitems) called SnagitHelper202X that you also need to create an entry for in your Configuration Profile to allow the Accessibility option.


    Thanks Brad! I will check this out


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