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This copy of Jamf Connect in unlicensed error at logon.

  • December 1, 2020
  • 5 replies
  • 452 views
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Hi,

Is anyone getting this error with the Jamf Connect Login window? We are Using OKTA and JAMF Cloud. I have logged a ticket with Support and we tried recreating the profiles(login, license, Jamf Connect), scoping and unscoping to specific machines etc.

Each time I log off/restart the machine loses the license. Checked /Library/Managed Preferences/ and I can see the Jamf Connect plist(s) with the license keys. Can see my profiles in System Prefs. I know the license file is valid as it will sometimes license at random then 'disappears' after log off.

Best answer by pchimombe

If anyone else runs into this, it was as a result of a blank license key in the configuration profile.

5 replies

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  • pchimombe
  • Author
  • Contributor
  • Answer
  • December 9, 2020

If anyone else runs into this, it was as a result of a blank license key in the configuration profile.

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  • smacdoug
  • New Contributor
  • October 1, 2021

how do you fix this?

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  • smacdoug
  • New Contributor
  • October 1, 2021

What i mean to say, is what are the steps to solve this?

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  • pchimombe
  • Author
  • Contributor
  • October 18, 2021

What i mean to say, is what are the steps to solve this?


Hi Smacdoug sorry for the delayed response.

  • First step would be to reach out to your JAMF account manager to confirm that your JAMF connect license is up to date.
  • My issue was that the LicenseFile key in my com.jamf.connect plist was blank. Check both your JAMF Connect plists in /Library/Managed Preferences/ the LicenseFile key should not be blank. See below for what the plist looked like before this was resolved.
    <key>LicenseFile</key>
    <string></string>
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  • dieram3
  • New Contributor
  • March 18, 2025

Hi Smacdoug sorry for the delayed response.

  • First step would be to reach out to your JAMF account manager to confirm that your JAMF connect license is up to date.
  • My issue was that the LicenseFile key in my com.jamf.connect plist was blank. Check both your JAMF Connect plists in /Library/Managed Preferences/ the LicenseFile key should not be blank. See below for what the plist looked like before this was resolved.
    <key>LicenseFile</key>
    <string></string>

license is up to date, how do I push out the license from JAMF or do I run the reinstaller on the laptop to recapture the license?

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