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Hi,



Is anyone getting this error with the Jamf Connect Login window? We are Using OKTA and JAMF Cloud. I have logged a ticket with Support and we tried recreating the profiles(login, license, Jamf Connect), scoping and unscoping to specific machines etc.



Each time I log off/restart the machine loses the license. Checked /Library/Managed Preferences/ and I can see the Jamf Connect plist(s) with the license keys. Can see my profiles in System Prefs. I know the license file is valid as it will sometimes license at random then 'disappears' after log off.

If anyone else runs into this, it was as a result of a blank license key in the configuration profile.

how do you fix this?

What i mean to say, is what are the steps to solve this?

What i mean to say, is what are the steps to solve this?


Hi Smacdoug sorry for the delayed response.

  • First step would be to reach out to your JAMF account manager to confirm that your JAMF connect license is up to date.
  • My issue was that the LicenseFile key in my com.jamf.connect plist was blank. Check both your JAMF Connect plists in /Library/Managed Preferences/ the LicenseFile key should not be blank. See below for what the plist looked like before this was resolved.
    <key>LicenseFile</key>
    <string></string>

Hi Smacdoug sorry for the delayed response.

  • First step would be to reach out to your JAMF account manager to confirm that your JAMF connect license is up to date.
  • My issue was that the LicenseFile key in my com.jamf.connect plist was blank. Check both your JAMF Connect plists in /Library/Managed Preferences/ the LicenseFile key should not be blank. See below for what the plist looked like before this was resolved.
    <key>LicenseFile</key>
    <string></string>

license is up to date, how do I push out the license from JAMF or do I run the reinstaller on the laptop to recapture the license?

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