Question

Touch ID can only be used when waking from sleep

3 years ago
Oct 23, 2023 11:23 PM UTC
3 replies
87 views

+3

Gabbycockerell
New Contributor

Hi Jamf Pro,

I have a user reporting that they can only use their touch ID when unlokcing from sleep, but not if they completely sign out or restart the device. I have Allow Touch ID selected in my Restrictions Config. Profile, but I'm wondering if I'm missing something else. I don't think there are any conflicting config. profiles or policies but I do have a login profile --I didn't see anything about touch ID in the Login Window payload so I assume this isn't an issue but hopefully someone can give me further insights!

Thank you,

G

+7

MatthewGV
Contributor
3 years ago
Oct 24, 2023 12:34 AM UTC

That is the correct and expected behavior. You can’t use touchID to unlock the account from boot, from a sign out or for FileVault unlock.

Like

+26

AJPinto
Legendary Contributor
3 years ago
Oct 24, 2023 12:57 PM UTC

No, this is working exactly as intended. TouchID can only unlock a device, it cannot "authenticate" the device for an initial login (or authenticate FileVault)