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Question

Unable to install update - flashing constantly

  • April 26, 2023
  • 3 replies
  • 14 views
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Since last week every iPad gets a flashing box (see below) of an update that's failed.

No-one is able to exit out of the error despite hitting OK multiple times. As a result this renders every iPad unusable.

Powering it off and on again solves it; however, anywhere between 10-60 minutes it's back again!

    3 replies

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    • bfrench
    • Valued Contributor
    • April 26, 2023

    The is a PI on this issue.  Reach out to support to run the "work around".

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    • bfrench
    • Valued Contributor
    • April 26, 2023

    from Jamf After reviewing the results from our cloud team, I found our problem is caused by the known issue PI111225 - Looping OSUpdateStatus and ScheduleOSUpdate commands after the OS download completes. 

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    • Mister_Chow_Wow
    • Author
    • New Contributor
    • April 26, 2023

    from Jamf After reviewing the results from our cloud team, I found our problem is caused by the known issue PI111225 - Looping OSUpdateStatus and ScheduleOSUpdate commands after the OS download completes. 


    Thank you. I raised a case. I tried to upgrade from 10.45 to 10.46 but it wouldn't let me, therefore I've made contact with support.

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