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Question

Unlock Remote Mac

  • October 16, 2025
  • 2 replies
  • 54 views
craiggoddard

I have a MacBook Air that I have locked remotely through JAMF with the passcode.

The user, has managed to lock themself out of the machine by typing in the wrong passcode code multiple times.

Therefore, the timer has kicked in and locked them out for 26031963 minutes ( 49.5 years)

Have spoken with Apple support, who suggested I contact JAMF.

Is there a way we can reset the timer to allow the user to type in the correct code to unlock the machine?

 

Many thanks

    dletkeman

    2 replies

    MusicCityMac
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    • MusicCityMac
    • Jamf Heroes
    • October 16, 2025

    ​@craiggoddard check out Kevin Cox’s excellent blog post on how to resolve this issue. Hope it helps!

    The Only Easy Day was Yesterday
    ktrojano
    dletkeman
    PMullins1
    AJPinto
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    • AJPinto
    • Legendary Contributor
    • October 16, 2025

    This does not sound like something Jamf could help with, macOS has locked itself out. Maybe rebooting the device, but this sounds like a teachable moment and the device should be wiped.

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