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Question

User initiated enrollment - Personal - Access Denied

  • December 16, 2018
  • 5 replies
  • 56 views

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When enrolling iOS devices using user initiated enrollment (sent via SMS), I had both options in settings checked (institutional and personal), per documentation this should prompt the user to pick one. This is important for us and it shows that it is supported by the docs. However, I was not being prompted and the device always showed institutional after enrollment in the device record.

To test, I removed the device record, unchecked institutional and left personal as the only user initiated enrollment option. Re-sent the invitation. When I tapped the link, I get ACCESS DENIED. I sent all invitations without requiring a login, so I tried it with requiring a login. Same issue.

Am I missing something? I've been through every setting and I can't see what would cause this?

5 replies

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  • New Contributor
  • 3 replies
  • March 20, 2019

Same issue. Need a resolution. Did you find anything?


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  • Valued Contributor
  • 105 replies
  • March 20, 2019

@tyrale In Jamf Pro, under Devices, do you have a Personal Device Profile to accommodate the Personal Device Enrollment?


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  • New Contributor
  • 3 replies
  • March 20, 2019

Yes. Any other ideas?


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  • New Contributor
  • 3 replies
  • March 20, 2019

The access denied appears after a user opens the link in the sms. Clear cache, reload, nothing changes. Access Denied.


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  • New Contributor
  • 1 reply
  • December 15, 2022

Any updates on that issue ?