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user not accepting password Monterey

  • August 4, 2022
  • 5 replies
  • 38 views
A
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Hello,

We have noticed that several of our M1 MacBook Air are not accepting user password even though it is correct. Now we do have another admin profile that is added during enrollment for password reset. When we try to rest password for that user through other admin profile it says password reset failed. We have tried password reset with terminal same issue occurs. The OS is Monterey on most. This is happening with devices that have been enrolled almost year ago and newly enrolled device. Solution is to wipe it set it up again but we don't want to lose data. Any suggestions ? 

    5 replies

    AJPinto
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    • AJPinto
    • Legendary Contributor
    • August 5, 2022

    How are you creating the accounts? If you are using scripting to build the accounts there could be something wrong in the script. If you are using mobile accounts, 1st don't, 2nd that is a hole other can of worms. Any iCloud shenanigans? 

    In an attempt to preserve data. You could just rename the profile in finder and remove the object in Users & Groups which should protect the users data stored on the device. Once they get a new account setup just tell them how to move data over.

    A
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    • Abdr6
    • Author
    • New Contributor
    • August 8, 2022

    How are you creating the accounts? If you are using scripting to build the accounts there could be something wrong in the script. If you are using mobile accounts, 1st don't, 2nd that is a hole other can of worms. Any iCloud shenanigans? 

    In an attempt to preserve data. You could just rename the profile in finder and remove the object in Users & Groups which should protect the users data stored on the device. Once they get a new account setup just tell them how to move data over.


    A
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    • Abdr6
    • Author
    • New Contributor
    • August 8, 2022

    How are you creating the accounts? If you are using scripting to build the accounts there could be something wrong in the script. If you are using mobile accounts, 1st don't, 2nd that is a hole other can of worms. Any iCloud shenanigans? 

    In an attempt to preserve data. You could just rename the profile in finder and remove the object in Users & Groups which should protect the users data stored on the device. Once they get a new account setup just tell them how to move data over.


    In the picture is how the account creating is setup. The staff enters the Gmail and the password for Gmail. It makes a user account based off that. No icloud account are logged in. 

    M
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    • Mak1
    • New Contributor
    • December 20, 2022

    @Abdr6  Is there any solution for this? I have same issue in our org. But I found out if you connected via a LAN cable or Hotspot via c-type cable it unlocks the device(Although not feasible for all users). We are also using google workspace. Let me know if you have find out any other solution for this. 

    M
    A
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    • Abdr6
    • Author
    • New Contributor
    • December 20, 2022

    @Abdr6  Is there any solution for this? I have same issue in our org. But I found out if you connected via a LAN cable or Hotspot via c-type cable it unlocks the device(Although not feasible for all users). We are also using google workspace. Let me know if you have find out any other solution for this. 


    So I figured out the issue in our prestage enrollment. The home
    directory/username had a space between first and last name. So the macOS
    will flip out. I would try checking that under users and groups.

    --
    Abdul Rahim
    Systems Analyst
    Pickerington Local School District
    abdul_rahim@plsd.us
    ext 6138
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