Hello! About a month ago, we started receiving messages from a few of our users that when they try to go to "Users & Groups" in System Preferences to change their password, they see a message saying "Users & Groups" settings are not available. These settings are controlled by a profile." However, we have no profile in place that would completely lock the users out of that preference pane. This has only happened on a handful of Macs, and we've been unable to determine a cause. All of the machines in question are getting the same set of Configuration Profiles. We've seen it on Macs running both macOS Sonoma and Sequoia. The even stranger thing is that on at least one of the Macs, it just disappeared one day and the "Users and Groups" pane went back to working normally. If anyone has an idea why this might be happening and what we can do to fix it, we'd love to hear about it. Thank you!
Users & Groups Settings Not Available
+11
Are you 100% certain that there isn't a (rogue/mis-configured) profile causing this? On an affected Mac, download and install LowProfile which allow you to inspect all profiles installed.
+25@jkarpenske You can install the prefs CLI tool (https://scriptingosx.com/2024/03/prefs-cli-tools-for-mac-admins/) to examine the prefs settings on a Mac. Install it then use it to report on the com.apple.systempreferences prefs domain and look to see if com.apple.preferences.users shows up as being managed.
+11Are you 100% certain that there isn't a (rogue/mis-configured) profile causing this? On an affected Mac, download and install LowProfile which allow you to inspect all profiles installed.
I'll give that a try as soon as I can get my hands on one of the misbehaving Macs. Thanks!
this happened to me a few weeks ago. I took over and couldnt find the profile that was causing this, never did, but then the pane just opened up 1 day and now its good to go. this might be a bug in jamf
this happened to me a few weeks ago. I took over and couldnt find the profile that was causing this, never did, but then the pane just opened up 1 day and now its good to go. this might be a bug in jamf
I’m just after figuring out that the profile was actually set in Admin by Request so at least I’m a little further on. Still don’t have access though!
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