I am seeing a lot of our systems having the "vpp redownload call timed out <mdmclienterror:72>" error when cliets try to install VPP apps via Self Service on MacOS (most clients are 10.14.2).
I have tried clearing the failed commands, reconning, re-enrolling etc with no luck.
I am hesitant to revoke all apps as I have seen suggested because I am concerned about the number of people who will experience iTunes notifications about apps not being assigned (the staff at this school are fragile...).
Any advice would be appreciated.
Best answer by pbowden
@mjames@whitebeer The issue with storedownloadd crashing during MAS installs is fixed in 10.14.4 Beta 4 (18E205e). This is RADAR 47685116. Let me know if you still see problems after the update. For clarity, typical symptoms of this bug: - Larger MAS apps like Xcode and Office fail to install and leave behind an .appdownload stub - Needing to run multiple jamf recon commands to coerce apps to install - MDMClientError:72 failed command seen in JSS
I've updated https://macadmins.software/mas with the latest info. The largest outstanding issue that I'm still tracking is the inability to update MAS apps through MDM when the user has the app perpetually open.
This has been a huge pain. We are re-imaging one of our Mac Labs at the end of this semester. Having to package installers because VPP is broken is a pain.
We made Slack available via VPP for all FSA and it won't install from Self Service. Huge embarrassment seeing Jamf Pro is new for us.
We've been dealing with this since mid July, we had about 1600 computers out of 2700 total wiped and setup again then struggled through getting the remaining 1100 done in time. Only workaround we've found that works is to go into the app in Jamf, uncheck "Assign VPP Content", save, re-check again, then save again for each of the apps that we have install automatically at enrollment (Pages, Keynote, Numbers). Then wait about 10 minutes and it'll work for a few hours or days, it varies. We have Garage Band and iMovie in Self Service for manual install, eventually when someone mentions that they get an error when trying to install them we have to go do the same process with those apps as well.
Still cannot kick off macOS Mojave download/installation through Self Service - i continue to receive error 72. Tried literally every suggestion above my post, still no dice. I've had to resort to manually PKGing and policy-ing our Office 365 deployment because VPP deployment is pretty much 100% broken (aside from iOS app deployment, which is very weird).
Are Apple responding to anyone's open ticket about this? I've heard crickets on my ticket.
I'm still seeing the error but it doesn't seem to be happening on everything. Some apps install fine from the Mac App Store and some fail every time.... It's frustrating.
I was able to install Excel this morning on a test Mac, but anything requested after that fails with error 72. FYI - this issue has been happening for almost a year now. Someone get the birthday cake ready.
For those that do have VPP app installation via Self Service working. Are you apps automatically updating? Mine don’t seem to be and I’m getting notifications in the App Store app saying updates are available but I can’t install them because “they are associated with another Apple ID”.
Nothing is successfully deploying from VPP for me this morning. I tried a few OS upgrades and they all failed. Tried to install Switcher Cast, the same result.
I find I am always dropping at 80.645162% (that precision is crazy, thank you console). No dice on the blank push/recon idea. I'd just deploy it manually but I don't want it bound to an apple ID that I have to manually log into dozens of computers with to do updates.
Man, every time I see someone update this post I get my hopes UP! and then DOWN! when I read that this problem is still ongoing. So sad it's gone on as long as it has without a solution. I have since given up, and gone back to packaging at the very least I know that WORKS!!
This is the quietest I've seen this thread. We're still experiencing this issue but does this silence mean that it's not as pervasive for others as before?
