Skip to main content
Solved

Wiping M4 Air

  • July 17, 2025
  • 1 reply
  • 54 views

Forum|alt.badge.img+14

Setting up some new M4 airs.  Made a mistake after enrollment with the account that was created so decided to wipe and start over.  Ran the Wipe command and instead of what I’ve seen with previous devices this one when to activation and then Recovery so that the macOS has to reinstall.  Is this expected with M4’s?? The M2’s went to activation and then right to setup.

Best answer by jcarr

I think that is expected behavior when the bootstrap token has not been escrowed by Jamf Pro.  If you sent the wipe command before that had been collected from the device by MDM (or before any user has logged in so the token had not yet been created), the entire volume would be wiped.

1 reply

Forum|alt.badge.img+21
  • Valued Contributor
  • Answer
  • July 18, 2025

I think that is expected behavior when the bootstrap token has not been escrowed by Jamf Pro.  If you sent the wipe command before that had been collected from the device by MDM (or before any user has logged in so the token had not yet been created), the entire volume would be wiped.