Company: OutreachDepartment: Core ITLocation: Remote or SeattleExternalURL: https://jobs.lever.co/outreach/3c26760e-7dcc-4c2d-9555-b70388389570Job DescriptionAs the IT Administrator, you will have the unique opportunity to work with all departments across the organization. You will have to smoothly transition between helping staff to configuration and administration of Outreach’s IT systems including its wireless infrastructure and data reporting tools. You will also assist the CISO on security tasks related to Outreach’s back office IT systems. ResponsibilitiesThe IT Admin is responsible for day-to-day management of all services and systems including installation, upgrades, troubleshooting, patching, backup, migration and recovery.Respond to, record, track, and close tickets through service desk software.Assist with evolving internal documentation.Troubleshoot computer hardware, software or network issues that are affecting single users.Develop processes and procedures designed to imp