We have discovered a compatibility issue between iOS or iPadOS 26.1 and Jamf Trust or other On-Device Content Filter (ODCF) tools when using hidden-app mode.
This issue impacts internet connectivity for devices that meet the following conditions:
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Running iOS 26.1 or iPadOS 26.1
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Jamf Trust (or alternative ODCF app) deployed in a "hidden" state
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The device is restarted
This can also occur when using Kiosk Mode, App Usage configurations, Allowed Content Rating, or Screentime restrictions. Recovery from this state requires a full device wipe and reinstall.
If you are currently on iOS or iPadOS 26.0 or earlier, we recommend that you do not upgrade to iOS or iPadOS 26.1 until this issue is resolved.
If you do plan to upgrade to iOS or iPadOS 26.1, we recommend the following actions to ensure that Jamf Trust is accessible and visible on all devices it is installed on:
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Remove App Usage configurations that hide Jamf Trust
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Disable Kiosk Mode
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Do not apply Screentime controls or Allowed Content Rating controls that restrict access to Jamf Trust or Jamf Pro apps
Alternatively, you can disable the ODCF payload. Please note, this will disable all content filtering.
If your devices have already been impacted by this issue, recovery requires a full device wipe and reinstall.
We are also emailing customers directly about this issue. For additional questions and needs, please log in to Jamf Account with your Jamf ID and click Contact Support in the upper right-hand corner to get help.
