account.jamf.com subpages empty

pkleiber
New Contributor III

If someone from Jamf support is reading this, please help.
All subpages like
https://account.jamf.com/products
https://account.jamf.com/support/case/create
etc. are empty for my account after logging in to jamf nation.

Sites like:
https://www.jamf.com/jamf-nation/....
Still work though.
Thanks, Patrick

13 REPLIES 13

jlattke
New Contributor II

Same here! Can't download the new version because we don't have a page where to get it … seems like there are more security problems!

mtonner
New Contributor

I also got the same problem. After login to jamf nation, the subpages don't show any content. There's just a blank page.

danny_b
New Contributor II

Still not working.
Especially in the light of required security fixes (https://www.jamf.com/jamf-nation/discussions/39219/jamf-pro-10-30-1-security-upgrade) required to work right now.

stephen_c
New Contributor

I Have the same issue. This is due to header misconfigurations.
a68effab416a4b649c29bfe6efd0a17b

I created a match and replace function to add the following header as a temporary fix. It allows to load to page but I get other front-end issues

Access-Control-Allow-Origin: *

grahamrpugh
Contributor III

Same problem for me (and many people in the MacAdmins Slack). Interestingly, my colleague can access it but I cannot. I cleared browsing data, tried Safari, Firefox, Chrome. I guess it's a problem with some of our accounts. I'm opening a ticket.

Fortunately I was able to get the installer from post from Michael P on Slack:

Quick URLs assuming download IDs are shared: Linux: https://account.jamf.com/api/v1/release-versions/537/download-links/1233/signed-url Windows: https://account.jamf.com/api/v1/release-versions/537/download-links/1235/signed-url Mac: https://account.jamf.com/api/v1/release-versions/537/download-links/1236/signed-url Manual: https://account.jamf.com/api/v1/release-versions/537/download-links/1234/signed-url How to get URL yourself: (Once logged into Jamf nation with current browser session) Goto: https://account.jamf.com/api/v1/release-versions/537/download-links Grab the ID number for the OS version you want. Put that ID into this URL: https://account.jamf.com/api/v1/release-versions/537/download-links/<ID>/signed-url (edited)

pkleiber
New Contributor III

Thanks @grahamrpugh . I already opened a ticket after posting here via Email on Friday evening. Just got an auto response mail. Nothing new from Jamf until now.

Martin_Stegner
New Contributor II

Same here. Cant download the Security Update, only empty pages

chrisB
New Contributor III

Count me in … - just to keep the thread on top. 😈

chrisB
New Contributor III

The issue is solved (for us). Thanks!

fras
New Contributor

For me too, the problem is solved.

bchowdhury
New Contributor III

We apologize that some customers experienced an issue accessing Jamf Account subpages. As of 9 am CST today, 6/21, this issue has been resolved and everyone should have access to all Jamf Account pages.

user-nJCMTWzfZS
New Contributor

Same here. And I am sure I allow cookies and JS.

It is particularly ironic that an attempt to create a support case sends me to empty https://account.jamf.com/support/open ... And I tried to contact support when I could not find any way to download Jamf Pro installer. The only clue was in https://docs.jamf.com/10.30.0/jamf-pro/install-guide-linux/Installing_Jamf_Pro_Using_the_Installer.html that has a link to https://www.jamf.com/jamf-nation/my/products that redirects to empty https://account.jamf.com/products...

What kind of a vicious circle is it?

user-nJCMTWzfZS
New Contributor

So what's going on? Still nothing works. I can't get to the installer download page, can't open a support case to ask about it... All the pages I need under https://account.jamf.com are blank. The URLs in grahamrpugh's post say "You don't have access"...