BeyondTrust Remote Support Install

[harperS]

Testing BeyondTrust deployment on Mac OS Sequoia. I also tested this on Sonoma, and ran into the same problem. I'm using the install script from BeyondTrust, and their recommended PPPC Configuration Profile. The installer appears to run successfully, but I am getting a pop-up asking for permission to copy the .app file to the Applications folder. 

Is there a change I can make or a security setting I can adjust to allow this app to copy to the applications folder without the user needing to click allow?

[sdagley]

Do you have something like BeyondTrust's Privilege Management for Mac product installed? And are you running the Remote Support installer via a Jamf Pro policy or locally on a Mac?

[harperS]

We have BTPM installed, and I'm running the Remote Support installer through a JAMF Pro policy. 

[sdagley]

I would expect installing from a Jamf Pro policy _should_ allow the app to be moved into the /Applications folder since it's not running as the logged in user, but BTPM may interdict that. I'd suggest contacting BT tech support for guidance on this one.

[jamiesmithJAX]

I had to modify my script for BeyondTrust to explicitly call the full name of the .dmg that gets stored in the waiting room, when I used a wild card I recall seeing a similar result.  Here is my code

#!/bin/sh

# The Bomgar DMG should have been installed cached prior to this script running, but we should make sure...

if [ -a "/Library/Application Support/JAMF/Waiting Room/bomgar-scc-"*".dmg" ]; then

# Attach the Disk Image
    hdiutil attach "/Library/Application Support/JAMF/Waiting Room/bomgar-scc-w0eec30ehg8h5idehw61idi1xx71jzwegd77ixjc40hc90.dmg"

# Run the installer
    "/Volumes/bomgar-scc/Open To Start Support Session.app/Contents/MacOS/sdcust"

# Wait a minute for it to finish up
  #  sleep 90

# Unmount the disk image
    hdiutil detach "/Volumes/bomgar-scc"

# Wait for the unmount to complete
    sleep 25

# Delete the disk image
    rm -R "/Library/Application Support/JAMF/Waiting Room/bomgar-scc-w0eec30ehg8h5idehw61idi1xx71jzwegd77ixjc40hc90.dmg"


else

echo "Bomgar NOT Present"
exit 1

fi
exit 0

[mfletch]

Do you happen to have an Uninstall Script? I've tried the instructions on Beyond Trust's site, but no luck.

[jamiesmithJAX]

It has been a while since I have had to use it, so do your testing but this is what I have been using.

#!/bin/sh
        pkill -f bomgar
        launchctl unload /Library/LaunchAgents/com.bomgar.bomgar-scc*
        rm -rf /Users/Shared/.com.bomgar.scc*
        rm -rf /Applications/.com.bomgar.scc*
        rm -rf /Library/LaunchAgents/com.bomgar.bomgar-scc*
        rm -rf /Library/LaunchDaemons/com.bomgar.bomgar-ps*

[mfletch]

@jamiesmithJAX Thanks!