For the last month of so, 15% of our Big Sur laptop has been skipping account enrollment during the DEP process. It forces the user to land on an account login page with no credential to login. Upon checking into the computer entry in JAMF - the username is set to root.
This is a major issue for us right now and affects our zero-touch deployment. Did any of you guys see this issue recently and is there a fix?
it will work if I reinstall the OS on the machine and deleting the entry in JAMF. Definitely a frustrating issue.
Has anyone seen this not be the case? I've been pointing folks to https://support.apple.com/guide/mac-help/erase-and-reinstall-macos-mh27903/mac but maybe instead of deleting the Volume group, need to wipe the SSD for this to reliably work? Just had two users with the issue even after wiping & re-installing.
@binglenozumi not sure who you're asking but if you scroll up to the previous two responses you'll see a wipe & re-install strangely does not always resolve.
On interesting note, I was surprised to see the first mention of this on July 1st in the MacAdmins slack:
Jamf Pro fails to enforce account creation on computers during enrollment via a PreStage enrollment if a configuration profile with a Passcode payload is included with the PreStage.