I have deployed BeyondTrust's remote support client to my test machine. However, if I set the configuration profile to Allow Standard Users to Allow Access for ScreenCapture, the app doesn't seem to realize it's been authorized. It continues to prompt to allow. Even if I check it with an administrator account. As you can see in the screenshots, even the Accessibility and Full Disk Access are also showing denied, even though they are set to allow in the configuration profile.
The fun part is (on a fresh image) if I set the ScreenCapture to Deny, then use an administrator account to allow while on the computer, it actually does allow it.
Solved! Go to Solution.
I know, but the problem is that standard users aren't able to allow screen recording, and that Accessibility and SystemPolicyAllFiles are showing denied, even when they're set to allow. And if I use an administrator account to enable screen recording, it's not being registered as allowed in the app.
So, fixing your "Code Requirement" text spaces fixed this problem for you?
I'm deploying the Config Profile to Catalina clients and if I include the service "screencapture" with "Allow standard users to allow access" then I get an error "...the required key 'Allowed' is missing." in the device mgmt history...
Anybody else seeing something like this?