Skip to main content
Question

Computers running daily inventory update but not checking in?


markopolo
Forum|alt.badge.img+8

Can anybody explain why this is happening? I am noticing this on a lot of our computers. They either stop checking in -- or check in very sporadically -- but supposedly they have no problems submitting daily inventories?

4 replies

sdagley
Forum|alt.badge.img+25
  • Jamf Heroes
  • 3540 replies
  • April 14, 2022

@markopolo Does restarting a Mac doing this result in it checking in? In theory you could have a policy that's running but never completing which would prevent a Mac from checking in, and something else is doing a `jamf recon` which is providing the daily inventories.


emily
Forum|alt.badge.img+24
  • Employee
  • 871 replies
  • April 14, 2022

Any chance a new extension attribute was deployed recently that might be stalling a recon? Maybe one that uses the softwareupdate command? The inventory updates could actually be from other managed deployments (like things deployed with the InstallEnterpriseApplication command or a managed App Store App update).


markopolo
Forum|alt.badge.img+8
  • Author
  • Contributor
  • 57 replies
  • April 15, 2022

Thanks for the replies. Support is telling me it's due to PI109755 - "When a computer software update hangs and Collect available software updates is selected in the Computer Inventory Collection settings, the computer also hangs." I'm a little fuzzy on the fix though. I think I have to temporarily disable "software update collection" until all the affected machines get restarted?


sdagley
Forum|alt.badge.img+25
  • Jamf Heroes
  • 3540 replies
  • April 16, 2022
markopolo wrote:

Thanks for the replies. Support is telling me it's due to PI109755 - "When a computer software update hangs and Collect available software updates is selected in the Computer Inventory Collection settings, the computer also hangs." I'm a little fuzzy on the fix though. I think I have to temporarily disable "software update collection" until all the affected machines get restarted?


@markopolo If that PI is your problem then you'll need to leave "Collect available software updates" disabled until Jamf implements a workaround or Apple fixes the bug in softwareupdate as well as restart all of the impacted machines.

That said, I don't understand how that PI, which sounds like it results in a recon never completing, would be your problem since you are seeing daily recons working, but the periodic checkins are not.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings