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Question

Getting error when installing Infrastructure Manager 1.3.0


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It's rolling back the install and producing a log file, I have looked through it but in my limited knowledge I'm not sure what the issue is. The installer briefly displays "getting invitation from the JAMF cloud server", then rolls back. I'm using an administrator account that is set up on our JAMF cloud server.

Any thoughts?

2 replies

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  • Author
  • New Contributor
  • 1 reply
  • July 13, 2017

I found the following in the log, which may be relevant:

15:04:20.198 [main] ERROR com.jamfsoftware.jsam.invitation.CliMain - Did not obtain an enrollment invitation.
com.jamfsoftware.jsam.invitation.JsamInvitationException: Unable to parse response from JSS. at com.jamfsoftware.jsam.invitation.InvitationCommClient.unusualResponseException(InvitationCommClient.java:129) at com.jamfsoftware.jsam.invitation.InvitationCommClient.readResponseContentFromInputStream(InvitationCommClient.java:114) at com.jamfsoftware.jsam.invitation.InvitationCommClient.getResponseContent(InvitationCommClient.java:100) at com.jamfsoftware.jsam.invitation.InvitationCommClient.getCommResponse(InvitationCommClient.java:79) at com.jamfsoftware.jsam.invitation.InvitationObtainer.obtainInvitationFromCommClient(InvitationObtainer.java:36) at com.jamfsoftware.jsam.invitation.InvitationObtainer.getInvitation(InvitationObtainer.java:28) at com.jamfsoftware.jsam.invitation.CommandLineProcessor.processForReal(CommandLineProcessor.java:59) at com.jamfsoftware.jsam.invitation.CommandLineProcessor.process(CommandLineProcessor.java:31) at com.jamfsoftware.jsam.invitation.CliMain.processCommandLine(CliMain.java:73) at com.jamfsoftware.jsam.invitation.CliMain.main(CliMain.java:41)
Caused by: com.jamfsoftware.communication.exceptions.JAMFCommunicationParsingException: com.google.gson.JsonSyntaxException: java.lang.IllegalStateException: Expected BEGIN_OBJECT but was BEGIN_ARRAY at line 1 column 2 path $ at com.jamfsoftware.communication.JSONMessageMarshaller.createJAMFMessage(JSONMessageMarshaller.java:43) at com.jamfsoftware.jsam.invitation.InvitationCommClient.readResponseContentFromInputStream(InvitationCommClient.java:112) ... 8 more
Caused by: com.google.gson.JsonSyntaxException: java.lang.IllegalStateException: Expected BEGIN_OBJECT but was BEGIN_ARRAY at line 1 column 2 path $ at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory$Adapter.read(ReflectiveTypeAdapterFactory.java:220) at com.google.gson.Gson.fromJson(Gson.java:879) at com.google.gson.Gson.fromJson(Gson.java:817) at com.jamfsoftware.communication.JSONMessageMarshaller.createJAMFMessage(JSONMessageMarshaller.java:41) ... 9 more
Caused by: java.lang.IllegalStateException: Expected BEGIN_OBJECT but was BEGIN_ARRAY at line 1 column 2 path $ at com.google.gson.stream.JsonReader.beginObject(JsonReader.java:387) at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory$Adapter.read(ReflectiveTypeAdapterFactory.java:209) ... 12 more
Did not obtain an enrollment invitation. Unable to parse response from JSS.


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  • New Contributor
  • 1 reply
  • January 14, 2020

I have the same issue.... Ever get this fixed?


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