Anyone else seeing issues with running the clear passcode command on iOS 10.3.1 devices when using the USB Ethernet adapter>USB hub>USB to Lightning dongle?
I know this was is unsupported by Apple, but I am hoping its currently not broken.
Running JSS 9.97.1488392992
Solved! Go to Solution.
@Sandy How did you confirm the Lightning USB 3 Camera Adapter firmware update fixed this issue? I've updated the firmware, but haven't seen it impact this issue in any way. As well, Apple has confirmed this problem in my enterprise support case and has not provided any work-around or solution.
After I updated the firmware on the adapter, you can see on the iPad (10.3.1) now there is an ethernet tab EDIT: below the wifi settings, which lists the adapter and even shows IP settings. I was able to shut off wifi on the device and still wipe a passcode and also restart the device using a push command from the JSS
This did not: Add a passcode Restart device plug in ethernet No commands go
This! Commands still go through if on the wireless, just not when connected to the dongle after the iPad restarts and has no wireless connection. I am however seeing the Ethernet adapter show up in settings when the device is unlocked.
I am using the standard Lighting to USB not Lightning 3 to USB.
Did anyone ever solve this issue? I went out and purchased a USB 3.0 to lightning adapter. A student has forgotten her pin code and restarted the iPad (temporarily turning off wifi). I sent a Clear Passcode command out, but I have tried to use the Mac - Internet Sharing option and the lightning cable to USB 3.0 (powered) to network adapter method. I cannot get the command to go through!
If I place the same combination of adapters on another iPad, the Ethernet shows up in Settings and it can surf the internet without WiFi. But that does me no good if the Clear Passcode is not pushing through it before I type a passcode.
The iPad is on 10.3.1, and yes I did update the firmware on the USB 3.0 adapter.
On a similarly frustrating note, ever since updating to El Capitan, my Mac cannot use the "Share internet" via usb cable anymore. I plug in any iPad or iPhone and the USB iPhone connection doesn't show.