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IOS Self Service Not Installing

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We are using Casper 8.4. Using the built-in certificates and following the 8.4 Documentation, we have installed Apple Push Notifications on Casper.

We have successfully enrolled a couple IOS devices (ipod touch and ipad) using the enrollment URL.
However, we have noticed the Self Service Web clip does not seem to download to the device once it is enrolled. I think although Casper shows these devices enrolled, the key problem could be that communication of the device does not seem to be communicating with our Casper server. We have tried to request an updated inventory of our IOS devices, but nothing happens.

Does anyone have any idea what the problem could be? Or could someone point us in the right direction please?

Thanks,
Peter

Best answer by wangl2

Can I ask whether your device or JSS are behind a secured network?
If they are, the following need to be open.
1. Ensure that the mobile device can receive traffic from gateway.push.apple.com through port 5223. You can download a free app called Netstat. If the port is open, you will see a green check to gateway.push.apple.com. If you see red or don't see this line at all, it is closed.
2. Make sure your server can contact gateway.push.apple.com through port 2195. You can verify this by using telnet and connect to gateway.push.apple.com on port 2195.

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    • wangl2
    • Contributor
    • January 16, 2012

    Can I ask whether your device or JSS are behind a secured network?
    If they are, the following need to be open.
    1. Ensure that the mobile device can receive traffic from gateway.push.apple.com through port 5223. You can download a free app called Netstat. If the port is open, you will see a green check to gateway.push.apple.com. If you see red or don't see this line at all, it is closed.
    2. Make sure your server can contact gateway.push.apple.com through port 2195. You can verify this by using telnet and connect to gateway.push.apple.com on port 2195.

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    • pchang11
    • Contributor
    • January 17, 2012

    Thanks for the response. Everything seemed to be working fine network wise as I was able to telnet to the port and port 5223 was green on netstat. So it looked like a certificate issue. Therefore I revoked the APN certificate, and re-issued a new one, and now my devices are talking to Casper.

    Thanks!

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