Posted on 03-20-2023 09:45 AM
We have a few devices that have not checked in to Jamf pro since 9/23/23. These are active devices.
What are the reasons Macs stop check-in, and how to fix these issues?
Posted on 03-20-2023 12:45 PM
Is it possible to try to check in manually? If you have physical access to one of the devices, or can have the user run one or both of the following commands:
sudo /usr/local/bin/jamf policy
sudo /usr/local/bin/jamf recon
Posted on 03-20-2023 01:27 PM
What do you see when you open Terminal and enter:
Posted on 03-22-2023 07:49 AM
JSS is available
03-22-2023 07:50 AM - edited 03-22-2023 07:53 AM
Try this on one of the Macs:
Posted on 03-22-2023 08:05 AM
What I do next after running the sudo profiles renew -type enrollment
Sorry I'm new to jamf
Posted on 03-22-2023 08:12 AM
After you enter the admin password in Terminal, did you see any profile prompts? Might depend on what OS you're on.
Try going to System Preferences/Settings, Privacy and Security, Profiles. Find MDM profile. Does it ask you to install or accept?
Posted on 03-22-2023 08:24 AM
The profiles icon is greyed out.
Posted on 03-22-2023 08:31 AM
Is this what you're seeing? https://discussions.apple.com/thread/253657493
Try to remove Jamf framework and then try to re-enroll to Jamf.
Posted on 03-22-2023 09:41 AM
I was not able to re-enroll in the device.
Posted on 03-22-2023 08:26 AM
I don't see any profile prompt after running the enrollment command
Posted on 03-22-2023 09:45 AM
Back up the data, wipe, and re-provision?
Posted on 03-22-2023 09:47 AM
Yes, I was thinking of doing that. I tried to get other solutions before doing that, so I can try if this happens again.
03-20-2023 05:02 PM - edited 03-20-2023 05:03 PM
As obi-k and jcarr mentioned above, you can run
sudo jamf checkJSSconnection
to make sure that the Mac can contact your server,
sudo jamf recon
to have the Mac check-in and update inventory, and finally
sudo jamf policy
to run any pending policies that are waiting for check-in.
If the Mac is unable to check-in, however, then you may be looking at some other problems. Since it sounds like only a handful of machines are exhibiting the issue, it's safe to say that it's not a server-side issue (again, probably). Assuming that the Mac is powered on and connected to a known-good network, but is still unable to check-in, the cause could be a few things:
The best way to figure it out is to get your hands on one of the Macs with the problem and run a few terminal commands, then go from there.
Posted on 03-22-2023 07:48 AM
When I run the sudo jamf recon I get : Device Signature Error - A valid device signature is required to perform the action.
Posted on 03-22-2023 09:43 AM
How can we check these? IT will give me an idea of what was causing this issue
Posted on 03-29-2023 08:15 AM
Try redeploy the Jamf management framework https://pro4tlzz.github.io/JamfHealComputer.html
The device will reenroll and trigger enrollment policies