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manual recon.exe error: The specified server cannot be found

bentoms
Release Candidate Programs Tester

Posted on ‎08-28-2010 07:06 AM

Hi all,

We've recently upgraded to 7.3.1 & now I'm getting the above error when opening recon.exe on a pc & entering either:

  1. Host name FQDN of jss. (OSX-LON-GCG-02.weu.grey.global)

  2. IP of jss.

  3. Resolvable url : http://jss.greyeu.com:9006/

BUT... I can ping & access the JSS using the above from the same PC, also running;

"c:uild econjamf.exe" recon -overrideJSS http://jss.greyeu.com:9006 -username <user> -password <pass>

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8 REPLIES 8

ernstcs
Contributor III

Posted on ‎08-28-2010 12:08 AM

So you mean something like the attached?

Ran it on a Windows XP SP3 system, with the Recon in the current 7.31 dmg, which is 7.3.0.0. I am able to access the JSS from the web browser.

Copying support, but I want to tell them this is not an issue for me as I do not use it for Windows. But Ben here...he’s got a problem. =)

Craig E

--missing content--

these details manually into the recon.exe fails.

I=92ve also tried changing the settings on the recon.exe.. no joy.

JSS is 7.31 recon.exe is 7.3

Any ideas?

Ben Toms
IT Support Analyst GREY Group
The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
T: +44 (0) 20-3037-3819 |
Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

Grey Communications Group Limited
Registered No. 1795794, Registered in England
Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
VAT Number GB 404 6245 78

--missing content--

these details manually into the recon.exe fails.<br>
&nbsp;<br>
I=92ve also tried changing the settings on the recon.exe.. no joy.<br>
&nbsp;<br>
JSS is 7.31 recon.exe is 7.3<br>
&nbsp;<br>
Any ideas?<br>
&nbsp;<br>
&nbsp;<br>
</span></font><font size"1"><font face"Calibri, Verdana, Helvetica, A
rial"><span style"font-size:9pt"><b>Ben Toms<br>
</b></span><span style"font-size:8pt">IT Support Analyst</span></font></
font><font face"Times New Roman"><span style"font-size:12pt"> </span>
</font><font size"1"><font face"Calibri, Verdana, Helvetica, Arial"><
span style"font-size:8pt"><b>GREY</b></span></font></font><font face"
Times New Roman"><span style"font-size:12pt"> </span></font><font size
"1"><font face"Calibri, Verdana, Helvetica, Arial"><span style"fon
t-size:8pt">Group<br>
The Johnson Building, 77 Hatton Garden, London, EC1N 8JS<br>
T: &#43;44 (0) 20-3037-3819 | &nbsp;<br>
Main: &#43;44 (0) 20 3037 3000 | IT Helpdesk: &#43;44 (0) 20 3037 3883<br>
</span></font></font><font face"Times New Roman"><span style"font-siz
e:12pt"> <br>
</span></font><font face"Calibri, Verdana, Helvetica, Arial"><span style
"font-size:11pt">Grey Communications Group Limited<br>
Registered No. 1795794, Registered in England<br>
Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS<
br>
VAT Number GB 404 6245 78<br>
&nbsp;<br>

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bentoms
Release Candidate Programs Tester

Posted on ‎08-28-2010 12:12 AM

Many thanks Craig. (thanks too for pointing out my issues.. lol :p)

I get the same on win7, 2003 & 2008 server too..

Running from the command prompt using the below does work.

"path to recon.exe" recon -overrideJSS http://jss.greyeu.com:9006 -username <user> -password <pass>

Ben Toms
IT Support Analyst GREY Group
The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
T: +44 (0) 20-3037-3819 |
Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

--missing content--

these details manually into the recon.exe fails.

I've also tried changing the settings on the recon.exe.. no joy.

JSS is 7.31 recon.exe is 7.3

Any ideas?

Ben Toms
IT Support Analyst GREY Group
The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
T: +44 (0) 20-3037-3819 |
Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

Grey Communications Group Limited
Registered No. 1795794, Registered in England
Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
VAT Number GB 404 6245 78

0 Kudos

bentoms
Release Candidate Programs Tester

Posted on ‎08-28-2010 06:55 AM

these details manually into the recon.exe fails.

I've also tried changing the settings on the recon.exe.. no joy.

JSS is 7.31 recon.exe is 7.3

Any ideas?

Ben Toms
IT Support Analyst GREY Group
The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
T: +44 (0) 20-3037-3819 |
Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

Grey Communications Group Limited
Registered No. 1795794, Registered in England
Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8J
S
VAT Number GB 404 6245 78

0 Kudos

ernstcs
Contributor III

Posted on ‎08-28-2010 07:35 AM

Is there no 7.31 recon.exe?

--missing content--

these details manually into the recon.exe fails.

I=92ve also tried changing the settings on the recon.exe.. no joy.

JSS is 7.31 recon.exe is 7.3

Any ideas?

Ben Toms
IT Support Analyst GREY Group
The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
T: +44 (0) 20-3037-3819 |
Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

Grey Communications Group Limited
Registered No. 1795794, Registered in England
Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
VAT Number GB 404 6245 78

0 Kudos

bentoms
Release Candidate Programs Tester

Posted on ‎08-28-2010 09:00 AM

Maybe!

7.3.0.0 comes with the Casper Suite 7.31 download, so maybe it wasn't added to the dmg?

Suffice to say I've not got it :(

Ben Toms
IT Support Analyst GREY Group
The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
T: +44 (0) 20-3037-3819 |
Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

--missing content--

these details manually into the recon.exe fails.

I've also tried changing the settings on the recon.exe.. no joy.

JSS is 7.31 recon.exe is 7.3

Any ideas?

Ben Toms
IT Support Analyst GREY Group
The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
T: +44 (0) 20-3037-3819 |
Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

Grey Communications Group Limited

Registered No. 1795794, Registered in England

Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS

VAT Number GB 404 6245 78

0 Kudos

ernstcs
Contributor III

Posted on ‎08-28-2010 11:49 AM

Interesting, but I assume if you go to a command prompt you can resolve the FQDN in NSLOOKUP, and/or get to the JSS web from this box?

--missing content--

these details manually into the recon.exe fails.

I=92ve also tried changing the settings on the recon.exe.. no joy.

JSS is 7.31 recon.exe is 7.3

Any ideas?

Ben Toms
IT Support Analyst GREY Group
The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
T: +44 (0) 20-3037-3819 |
Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

Grey Communications Group Limited

Registered No. 1795794, Registered in England

Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS

VAT Number GB 404 6245 78

0 Kudos

ernstcs
Contributor III

Posted on ‎08-28-2010 11:51 AM

Oh, and ping it.

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bentoms
Release Candidate Programs Tester

Posted on ‎08-28-2010 11:51 AM

Yep no problems..

Also running: c:uild econjamf.exe" recon -overrideJSS http://jss.greyeu.com:9006 -username <user> -password <pass> works too.

Ben Toms
IT Support Analyst GREY Group
The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
T: +44 (0) 20-3037-3819 |
Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

--missing content--

these details manually into the recon.exe fails.

I've also tried changing the settings on the recon.exe.. no joy.

JSS is 7.31 recon.exe is 7.3

Any ideas?

Ben Toms
IT Support Analyst GREY Group
The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
T: +44 (0) 20-3037-3819 |
Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

Grey Communications Group Limited

Registered No. 1795794, Registered in England

Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS

VAT Number GB 404 6245 78

0 Kudos