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manual recon.exe error: The specified server cannot be found

bentoms
Forum|alt.badge.img+35
  • bentoms
  • Legendary Contributor
  • 4331 replies

Hi all,

We've recently upgraded to 7.3.1 & now I'm getting the above error when opening recon.exe on a pc & entering either:

  1. Host name FQDN of jss. (OSX-LON-GCG-02.weu.grey.global)

  2. IP of jss.

  3. Resolvable url : http://jss.greyeu.com:9006/

BUT... I can ping & access the JSS using the above from the same PC, also running;

"c:uild econjamf.exe" recon -overrideJSS http://jss.greyeu.com:9006 -username <user> -password <pass>

    8 replies

    E
    Forum|alt.badge.img+21
    • ernstcs
    • Contributor
    • 1028 replies
    • August 28, 2010

    So you mean something like the attached?

    Ran it on a Windows XP SP3 system, with the Recon in the current 7.31 dmg, which is 7.3.0.0. I am able to access the JSS from the web browser.

    Copying support, but I want to tell them this is not an issue for me as I do not use it for Windows. But Ben here...he’s got a problem. =)

    Craig E

    --missing content--

    these details manually into the recon.exe fails.

    I=92ve also tried changing the settings on the recon.exe.. no joy.

    JSS is 7.31 recon.exe is 7.3

    Any ideas?

    Ben Toms
    IT Support Analyst GREY Group
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    T: +44 (0) 20-3037-3819 |
    Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

    Grey Communications Group Limited
    Registered No. 1795794, Registered in England
    Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    VAT Number GB 404 6245 78

    --missing content--

    these details manually into the recon.exe fails.<br>
    &nbsp;<br>
    I=92ve also tried changing the settings on the recon.exe.. no joy.<br>
    &nbsp;<br>
    JSS is 7.31 recon.exe is 7.3<br>
    &nbsp;<br>
    Any ideas?<br>
    &nbsp;<br>
    &nbsp;<br>
    </span></font><font size"1"><font face"Calibri, Verdana, Helvetica, A
    rial"><span style"font-size:9pt"><b>Ben Toms<br>
    </b></span><span style"font-size:8pt">IT Support Analyst</span></font></
    font><font face"Times New Roman"><span style"font-size:12pt"> </span>
    </font><font size"1"><font face"Calibri, Verdana, Helvetica, Arial"><
    span style"font-size:8pt"><b>GREY</b></span></font></font><font face"
    Times New Roman"><span style"font-size:12pt"> </span></font><font size
    "1"><font face"Calibri, Verdana, Helvetica, Arial"><span style"fon
    t-size:8pt">Group<br>
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS<br>
    T: &#43;44 (0) 20-3037-3819 | &nbsp;<br>
    Main: &#43;44 (0) 20 3037 3000 | IT Helpdesk: &#43;44 (0) 20 3037 3883<br>
    </span></font></font><font face"Times New Roman"><span style"font-siz
    e:12pt"> <br>
    </span></font><font face"Calibri, Verdana, Helvetica, Arial"><span style
    "font-size:11pt">Grey Communications Group Limited<br>
    Registered No. 1795794, Registered in England<br>
    Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS<
    br>
    VAT Number GB 404 6245 78<br>
    &nbsp;<br>

    bentoms
    Forum|alt.badge.img+35
    • bentoms
    • Author
    • Legendary Contributor
    • 4331 replies
    • August 28, 2010

    Many thanks Craig. (thanks too for pointing out my issues.. lol :p)

    I get the same on win7, 2003 & 2008 server too..

    Running from the command prompt using the below does work.

    "path to recon.exe" recon -overrideJSS http://jss.greyeu.com:9006 -username <user> -password <pass>

    Ben Toms
    IT Support Analyst GREY Group
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    T: +44 (0) 20-3037-3819 |
    Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

    --missing content--

    these details manually into the recon.exe fails.

    I've also tried changing the settings on the recon.exe.. no joy.

    JSS is 7.31 recon.exe is 7.3

    Any ideas?

    Ben Toms
    IT Support Analyst GREY Group
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    T: +44 (0) 20-3037-3819 |
    Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

    Grey Communications Group Limited
    Registered No. 1795794, Registered in England
    Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    VAT Number GB 404 6245 78

    bentoms
    Forum|alt.badge.img+35
    • bentoms
    • Author
    • Legendary Contributor
    • 4331 replies
    • August 28, 2010

    these details manually into the recon.exe fails.

    I've also tried changing the settings on the recon.exe.. no joy.

    JSS is 7.31 recon.exe is 7.3

    Any ideas?

    Ben Toms
    IT Support Analyst GREY Group
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    T: +44 (0) 20-3037-3819 |
    Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

    Grey Communications Group Limited
    Registered No. 1795794, Registered in England
    Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8J
    S
    VAT Number GB 404 6245 78

    E
    Forum|alt.badge.img+21
    • ernstcs
    • Contributor
    • 1028 replies
    • August 28, 2010

    Is there no 7.31 recon.exe?

    --missing content--

    these details manually into the recon.exe fails.

    I=92ve also tried changing the settings on the recon.exe.. no joy.

    JSS is 7.31 recon.exe is 7.3

    Any ideas?

    Ben Toms
    IT Support Analyst GREY Group
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    T: +44 (0) 20-3037-3819 |
    Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

    Grey Communications Group Limited
    Registered No. 1795794, Registered in England
    Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    VAT Number GB 404 6245 78

    bentoms
    Forum|alt.badge.img+35
    • bentoms
    • Author
    • Legendary Contributor
    • 4331 replies
    • August 28, 2010

    Maybe!

    7.3.0.0 comes with the Casper Suite 7.31 download, so maybe it wasn't added to the dmg?

    Suffice to say I've not got it :(

    Ben Toms
    IT Support Analyst GREY Group
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    T: +44 (0) 20-3037-3819 |
    Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

    --missing content--

    these details manually into the recon.exe fails.

    I've also tried changing the settings on the recon.exe.. no joy.

    JSS is 7.31 recon.exe is 7.3

    Any ideas?

    Ben Toms
    IT Support Analyst GREY Group
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    T: +44 (0) 20-3037-3819 |
    Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

    Grey Communications Group Limited

    Registered No. 1795794, Registered in England

    Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS

    VAT Number GB 404 6245 78

    E
    Forum|alt.badge.img+21
    • ernstcs
    • Contributor
    • 1028 replies
    • August 28, 2010

    Interesting, but I assume if you go to a command prompt you can resolve the FQDN in NSLOOKUP, and/or get to the JSS web from this box?

    --missing content--

    these details manually into the recon.exe fails.

    I=92ve also tried changing the settings on the recon.exe.. no joy.

    JSS is 7.31 recon.exe is 7.3

    Any ideas?

    Ben Toms
    IT Support Analyst GREY Group
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    T: +44 (0) 20-3037-3819 |
    Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

    Grey Communications Group Limited

    Registered No. 1795794, Registered in England

    Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS

    VAT Number GB 404 6245 78

    E
    Forum|alt.badge.img+21
    • ernstcs
    • Contributor
    • 1028 replies
    • August 28, 2010

    Oh, and ping it.

    bentoms
    Forum|alt.badge.img+35
    • bentoms
    • Author
    • Legendary Contributor
    • 4331 replies
    • August 28, 2010

    Yep no problems..

    Also running: c:uild econjamf.exe" recon -overrideJSS http://jss.greyeu.com:9006 -username <user> -password <pass> works too.

    Ben Toms
    IT Support Analyst GREY Group
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    T: +44 (0) 20-3037-3819 |
    Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

    --missing content--

    these details manually into the recon.exe fails.

    I've also tried changing the settings on the recon.exe.. no joy.

    JSS is 7.31 recon.exe is 7.3

    Any ideas?

    Ben Toms
    IT Support Analyst GREY Group
    The Johnson Building, 77 Hatton Garden, London, EC1N 8JS
    T: +44 (0) 20-3037-3819 |
    Main: +44 (0) 20 3037 3000 | IT Helpdesk: +44 (0) 20 3037 3883

    Grey Communications Group Limited

    Registered No. 1795794, Registered in England

    Registered Office The Johnson Building, 77 Hatton Garden, London, EC1N 8JS

    VAT Number GB 404 6245 78

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