Skip to main content
Solved

Office 2016 - "installer: the install failed..."


Forum|alt.badge.img+11

I've been caching the Office 2016 package on machines and then installing through policy but on about 25% I am seeing failure with the below in the policy.

installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

Anyone else been seeing this? I can't seem to figure out whats causing it...

Best answer by dpertschi

That's a generic error message. Have a look at the install.log and you'll likely find more clues.

View original
Did this topic help you find an answer to your question?

3 replies

dpertschi
Forum|alt.badge.img+19
  • Contributor
  • 459 replies
  • Answer
  • July 26, 2016

That's a generic error message. Have a look at the install.log and you'll likely find more clues.


Forum|alt.badge.img+18
  • Valued Contributor
  • 1811 replies
  • July 26, 2016

Not sure what you're using as your distribution point but we've seen lots of issues with different types of https servers delivering the office installer (and other larger installers). Lots of intermittent failures.

We've had the best success rate with HTTP server using Apache on Linux.


Forum|alt.badge.img+11
  • Author
  • Valued Contributor
  • 119 replies
  • July 26, 2016

@dpertschi thanks!, I checked the logs and indeed found the problem, clients with not enough hard drive space to run the installer.

@davidacland yes, we've moved to Linux JDS as our preferred method of installation as well, we still get some failures but overall its been more reliable..


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings