Hi,
I'm fairly new to doing Software Updates via DDM and am having a few issues. One of which is a Mac that requires an update from 14.6 to 14.7.2. I've posted a software update to it, 'Latest Minor Version' with Download, Install and Allow Deferrals (3). While most of the machines in the target group have worked, one user has reported that they haven't received any notifications despite the machine being on and connected for many days.
Using the JAMF Api:
https://[jamf server]/api/doc/#/managed-software-updates/get_v1_managed_software_updates_update_statuses_computers__id_
I can see that there are 2 other updates that seem to date back to 2023, which are showing DownloadPercentComplete = 0. The 14.7.2 update is in the list too, and says it has 'notified' 4 times but its download percent is also at '0'.
My assumption then is that the old updates are stuck for some reason, and the new update is waiting for them to complete before beginning to download.
I've look to see if there is a way to delete in-progress updates but can't seem to find a simple way (I don't really want to reinstall the OS!).
Anybody seen this, or have any thoughts on troubleshooting?
Thanks in advance...