Posted on 05-21-2021 11:20 AM
The policy which I created to deploy the package is stuck at a pending state and not able to see any logs over there. Any suggestions what might be the problem
Posted on 05-21-2021 11:35 AM
What does the policy do? Does it cause a reboot of the machine or cause the Mac to otherwise disconnect from the network? Because policy logs in Jamf Pro only get updated when the policy running locally on the Mac has an opportunity to upload said log back to Jamf Pro. If for any reason your policy is causing the Mac to have it's connection to Jamf Pro interrupted before that upload can happen, it ends up staying in a "Pending" state indefinitely.
Posted on 05-26-2021 05:42 AM
@mm2270, The policy will deploy the package to the mac machine. Please do let me know what is the issue and if you need any additional information
Posted on 05-26-2021 12:55 PM
Did you create the package yourself?
Posted on 05-26-2021 01:25 PM
I would suggest using the Check in trigger instead of all those other triggers. In particular, the startup trigger almost never works unless the machine is hardwired to the network and doesn't use any kind of certificate based connectivity. I see you're testing it against what looks like an Mac mini, so perhaps it is hardwired, but I don't know.
Login/Logout triggers should work, but again, it kind of depends on what kind of network connection we're talking about. The enrollment trigger is only going to run once, when it's enrolled, just as the name implies.
The recurring check-in trigger is the one that will run at a set interval, typically every 5, 15 or 30 minutes (plus some random delay added on)
I can't tell from your screenshots what frequency you have set. Is it once per computer or something else?
Posted on 05-27-2021 02:52 AM
Thanks @mm2270, after checking the recurring check-in trigger the policy started executing.
Posted on 06-16-2021 06:46 AM
Can anyone help me with the issue Package Uninstallation - Got a success message as package uninstalled but package not uninstalled in the mac machine?
Issue: https://www.jamf.com/jamf-nation/discussions/39187/package-uninstallation-got-a-success-message-as-package-uninstalled-but-package-not-uninstalled-in-the-mac-machine
Posted on 08-09-2022 11:50 AM
HI, Same issue policy contains uninstall package of an app and its stuck in pending state. not able to see any logs and unable to flush. any idea please