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Posted on 04-01-2021 02:19 PM
I am attempting to import a new VPP token that I have downloaded from Apple business manager. Every time I try to do this, I get an error saying "The file received was not valid". I have tired using a different web browser. I have rebooted Jamf Pro, and I rebooted the entire Ubuntu server VM. The Jamf Pro server log does show an error at the time I attempted to import the token. I have an open case with Jamf for this, but if anyone knows how to solve this, that would be wonderful 😊
Solved! Go to Solution.
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Posted on 04-06-2021 10:55 AM
Jamf support asked me to try importing using a private browser window. That did it for me.
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Posted on 08-03-2021 05:16 AM
I encountered this error today. Downloading our JSS DEP Public key, Uploading it to Apple School Manager, Downloading a new DEP Token from Apple School Manager, Uploading it our JSS DEP resolved it.
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Posted on 08-22-2023 01:08 PM
Yep. This needs to be marked as the solution...not using a private browsing window...
- Jamf
- In your Jamf Pro server, go to Settings > Global > Automated Device Enrollment
- Click "Public Key"
- Apple
- Log in to ASM/ABM
- Click your account in the lower left, then Preferences
- Select MDM server being updated
- Edit the MDM server
- Upload New (under MDM Server Settings/Upload Public Key)
- Upload the public key you just downloaded from Jamf
- Download the token for that MDM server
- Jamf
- In Settings > Global > Automated Device Enrollment, click on the MDM serving being updated
- Click "Upload Server Token File" and select the token just downloaded from Apple
That should do it.
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Posted on 04-01-2021 02:21 PM
Maybe it does not like the two dots in the filename. Try renaming to remove just one dot.
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Posted on 04-01-2021 02:49 PM
@chris.hansen Good idea, but that did not solve the issue. Thanks for your help! None of my other Jamf Pro servers need a VPP renewal, so I haven't tried this on another server.
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Posted on 04-06-2021 10:03 AM
I'm also getting this with my ADE token upload today. Renaming the file did not resolve it, but after I downloaded the Public Key from ASM and reuploaded to jamf, I was able to upload the ADE token successfully.
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Posted on 04-06-2021 10:55 AM
Jamf support asked me to try importing using a private browser window. That did it for me.
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Posted on 08-03-2021 05:16 AM
I encountered this error today. Downloading our JSS DEP Public key, Uploading it to Apple School Manager, Downloading a new DEP Token from Apple School Manager, Uploading it our JSS DEP resolved it.
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Posted on 08-20-2021 11:45 AM
Thanks - this worked for me today as well.
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Posted on 08-25-2021 12:45 AM
Worked for me too, cheers.
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Posted on 05-04-2022 06:31 AM
This fixed it for ours as well, thank you.
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Posted on 11-02-2022 10:40 AM
This was the solution we are really looking for. Thanks.
That private browser didn't work much for me.
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Posted on 11-18-2022 07:37 AM
Someone should really change the "solution" on this post as this downloading the public key process is what really works.
(Hello future me who finds this in November of 2023!)
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Posted on 12-09-2022 08:02 AM
Life saver, thank you
This worked for me
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Posted on 08-22-2023 01:08 PM
Yep. This needs to be marked as the solution...not using a private browsing window...
- Jamf
- In your Jamf Pro server, go to Settings > Global > Automated Device Enrollment
- Click "Public Key"
- Apple
- Log in to ASM/ABM
- Click your account in the lower left, then Preferences
- Select MDM server being updated
- Edit the MDM server
- Upload New (under MDM Server Settings/Upload Public Key)
- Upload the public key you just downloaded from Jamf
- Download the token for that MDM server
- Jamf
- In Settings > Global > Automated Device Enrollment, click on the MDM serving being updated
- Click "Upload Server Token File" and select the token just downloaded from Apple
That should do it.
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Posted on 11-10-2023 08:14 AM
Thank you!!!! :D
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Posted on 11-10-2023 12:53 PM
Happy to help! 🙌
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Posted on 07-01-2024 01:23 PM
Followed these steps in July 2024- success!
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Posted on 09-13-2021 12:30 PM
Downloading our JSS ADE Public key from Jamf, uploading it to ASM and then re-downloading the server token is what was needed for us. A private browser wasn't necessary in our case.
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Posted on 10-20-2021 03:56 PM
Worked for me as well. Thank you!
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Posted on 12-15-2022 01:07 AM
Had this happen to me again today. Don't download a new public key unless you have to - it will invalidate the old one and you'll have to upload it to Apple School/Business before getting the new Token from there.
Jamf really could have updated the error message by now.
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Posted on 02-06-2024 02:54 PM
See the more popular solution in a post by jkosowski half way down the page
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Posted on 02-06-2024 02:58 PM
I at least managed to get support to mark the other answer from tech2020 as an additional solution. It wasn’t at first…