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Self Service Error - iOS - Error loading content.

red_beard
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We have a sprinkling of this problem across our fleet. If a user taps "no" to the notifications dialog box on first open of Self Service they then get the error.

"Error loading content. For more informations,contact your administrator."

If we turn on notifications in Settings for Self Service then we see the Self Service populate normally with apps  Any suggestions for how to avoid this?

More data points that may be irrelevant - this example iPad was enrolled using Return to Service, it's running iOS 17.6

 

 

    4 replies

    agungsujiwo
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    • agungsujiwo
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    • 118 replies
    • November 4, 2024

    You can delete self-service and re-download,
    In my case, it works.

    red_beard
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    • red_beard
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    • 48 replies
    • December 27, 2024

    Incase someone comes across this, it's a known issue.

    Issue #     PI120534

    Description

    In Self Service, when prompted "Self Service Would Like to Send You Notifications" selecting "Don't Allow" causes Self Service to fail to load content and display an error message.

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    agungsujiwo
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      sebastian_roger
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      samthuynh
    red_beard
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    • red_beard
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    • January 17, 2025

    Easier than removing and reinstalling the Self Service app is to:

    For iOS 18
    Go to the Settings app > Apps > Self Service > Allow Notifications

    For iOS 17

    Settings app >  Self Service > Allow Notifications

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      maxs
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      dlauro-ia
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    • March 19, 2025
    red_beard wrote:

    Easier than removing and reinstalling the Self Service app is to:

    For iOS 18
    Go to the Settings app > Apps > Self Service > Allow Notifications

    For iOS 17

    Settings app >  Self Service > Allow Notifications


    Thanks for pointing out the notifications fix @red_beard !

    Noticed same issue on some new/recently wiped iPads. An additional step that could remove the potential of this error sneaking up on future devices could be to create a config profile to enable notications for Self Serve and scope it to your iPad fleet 

    Thanks again @red_beard !

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