Self Service Notifications

[falbrecht]

Hi

We push our software updates through self service for a few days before installing automatically on user's machines. We are trying to set it up so that the end users get a notification (either push notification or on the self service icon itself) but are running into issues. We don't get any notifications from self service unless self service is open; and even then it's not a push notification but an indicator on the app icon.

We have our push certificates up to date and we have a configuration profile that allows for Jamf notifications. Are we missing anything else here?

[falbrecht]

Notification profile

[ljcacioppo · Accepted solution]

I'm not sure there is a fix for this currently - I have the same issue.

May be worth reaching out to support, but I believe this Product Issue is still active: PI-005955 deals with inconsistent notifications.

Here's a feature request to fix it: https://ideas.jamf.com/ideas/JN-I-16091

Might be worth looking into using something else like jamfHelper, installomator has a built in notification option, IBM Notifier, etc

[falbrecht]

That would make sense definitely voted on that one. Yeah we have some other notifications setup but they are pretty intrusive; appreciate the response!

[Cyberghost]

Hey,

we have the same problem with the notifications. There is also another topic about Teamviewer (Re: Teamviewer intergration - self service notific... - Jamf Nation Community - 246592).
We were in touch with JAMF Support and there is also PI-010131 about this problem. 

[mainelysteve]

You mentioned your push certificate was kosher, but didn't mention that you also setup your push proxy. I assume you do, but it's worth checking. 

https://docs.jamf.com/10.35.0/jamf-pro/documentation/Jamf_Push_Proxy.html?hl=proxy