I have set up to integrate our Teamviewer and Jamf but when i start a session and click on "Send Self Service Notification", nothing comes up on the mac. We have enabled self service notifications so i am not sure what is wrong but if i manually open up self service then i see the link for teamviewer.
In addition to enabling notifications for Self Service, verify two other things:
I just deleted and re-created the Push Proxy Settings certificate but still the same problem. Self We have tried on 10.15, 11.x and 12 beta 6 without success.
I tried to uncheck "Jamf management framework and Self Service" in Settings -> Computer Management Framework -> Security then wait 30mn and check the option again but without success.
However, I can see the self service in the list of applications in the notifications center and everything seems correct.
I also tried adding "com.jamfsoftware.selfservice.mac" and "com.jamfsoftware.Management-Action" in the Notifications payload of a configuration profile but still not ...
Since Jamf 10.33, we still have the problem of notifications that are not displayed but in addition, when we try to trigger a remote session via the JSS, we click on "Start session" in the workstation inventory and we have the message: "End user is offline" while the computers are reachable (Check-in and inventory OK).
The End user is online will show after the end user starts the TeamViewer session by using the provided link.
At the moment, the user is not being notified by Self Service but if you tell them to access that particular link it should work. Then you as the remote person can click on the link available as the admin user and connect to it.
Hey! I just wanted to join the conversation to thank you for all the reports of inconsistent, or in some cases, completely ineffective notification delivery. We will be investigating the issue, but I'd like to encourage you to continue reporting and providing additional feedback that can provide more context.
Some reports said that pressing the Resend Self Service notification button forces the notification to appear on the end user machine. This results in two notifications, which is still incorrect, but at least the notification reaches the user. Has that also been your experience?
Thank you again for your your feedback!