Self Service quitting unexpectedly

[jaugust]

Hi all,

We've just updated our JSS to 10.11 from 10.7.1. One of our technicians noticed on Friday, that Self Service quit unexpectedly and the machine became unresponsive. This also happened on another machine as of today. After doing some digging on earlier threads, it looks as though the login keychain's been completely deleted, which Self Service needs running, to be able to add items to.

However, even after resetting the login keychain and getting self service to run again, it shortly afterwards happens again.

I'll attach the jamf.log I got from the machine in question, although I cannot find anything standing out.

Mon Apr 29 06:29:47 iMac jamf[559]: The SSL Certificate for https://casper-suite.brynmawr.edu:8443/ must be trusted for the jamf binary to connect to it.

Enrolling computer...

Mon Apr 29 06:29:52 iMac jamf[593]: Creating user support_manager...

Mon Apr 29 09:30:13 iMac jamf[593]: Removing existing launchd task /Library/LaunchDaemons/com.jamfsoftware.task.bgrecon.plist...

Mon Apr 29 09:30:13 iMac jamf[593]: Downloading the agent...

Mon Apr 29 09:30:13 iMac jamf[593]: Downloading the Jamf Bundle...

Mon Apr 29 09:30:14 iMac jamf[593]: Enforcing management framework...

Mon Apr 29 09:30:15 iMac jamf[593]: Enforcing scheduled tasks...

Mon Apr 29 09:30:15 iMac jamf[593]: Adding launchd task com.jamfsoftware.task.1...

Mon Apr 29 09:30:15 iMac jamf[593]: Removing existing launchd task /Library/LaunchDaemons/com.jamfsoftware.jamf.daemon.plist...

Mon Apr 29 09:30:15 iMac jamf[593]: Creating launch daemon...

Mon Apr 29 09:30:15 iMac jamf[593]: Creating launch agent...

Mon Apr 29 09:30:16 iMac jamf[1096]: Informing the JSS about login for user _mbsetupuser

Mon Apr 29 09:30:16 iMac jamf[593]: Flushing the /Library/Application Support/JAMF/tmp directory was successful

Mon Apr 29 09:30:17 iMac jamf[593]: Upgrading jamfHelper.app...

Mon Apr 29 09:30:17 iMac jamf[1096]: Daemon starting

Mon Apr 29 09:30:17 iMac jamf[593]: Upgrading JAMF notification service...

Mon Apr 29 09:30:17 iMac jamf[593]: Upgrading Self Service.app...

Mon Apr 29 09:30:17 iMac jamf[1096]: Daemon finished loading

Mon Apr 29 09:30:18 iMac jamf[593]: Setting Self Service icon to custom

Mon Apr 29 09:30:19 iMac jamf[593]: Removing existing launchd task /Library/Application Support/JAMF/tmp/com.jamfsoftware.task.policy.plist...

Mon Apr 29 09:30:19 iMac jamf[593]: Enroll return code: 0

Mon Apr 29 09:30:20 iMac jamf[1096]: Network state changed, checking for policies...

Mon Apr 29 09:30:20 iMac jamf[1182]: Checking for policies triggered by "enrollmentComplete"...

Mon Apr 29 09:30:23 iMac jamf[1182]: Executing Policy Change support password

Mon Apr 29 09:30:23 iMac jamf[1242]: Checking for policies triggered by "networkStateChange"...

Mon Apr 29 09:30:24 iMac jamf[1182]: Reset password for support

Mon Apr 29 09:30:24 iMac jamf[1182]: Executing Policy PyMOL

Mon Apr 29 09:30:26 No Name jamf[1182]: Verifying package integrity...

Mon Apr 29 09:30:26 No Name jamf[1182]: Installing PyMOL_v2.1.1_20180622.pkg...

Mon Apr 29 09:30:38 No Name jamf[1182]: Successfully installed PyMOL_v2.1.1_20180622.pkg.

Mon Apr 29 09:32:57 iMac jamf[1096]: Daemon shutdown completed

Mon Apr 29 09:32:57 iMac jamf[1096]: Daemon exiting

Mon Apr 29 09:33:21 iMac jamf[44]: Informing the JSS about login for user root

Mon Apr 29 09:33:25 iMac jamf[44]: Daemon starting

Mon Apr 29 09:33:25 iMac jamf[44]: Daemon finished loading

Mon Apr 29 09:33:29 iMac jamf[44]: Network state changed, checking for policies...

Mon Apr 29 09:33:32 iMac jamf[292]: Checking for policies triggered by "networkStateChange"...

Mon Apr 29 09:33:39 iMac jamf[448]: Checking for policies triggered by "startup"...

Mon Apr 29 09:35:10 iMac jamf[604]: Informing the JSS about login for user support

Mon Apr 29 09:35:10 iMac jamf[604]: Checking for policies triggered by "login" for user "support"...

Mon Apr 29 09:35:12 iMac jamf[44]: Network state changed, checking for policies...

Mon Apr 29 09:35:12 iMac jamf[604]: Executing Policy Configure Dock

Mon Apr 29 09:35:16 iMac jamf[823]: Checking for policies triggered by "networkStateChange" for user "support"...

Mon Apr 29 09:35:24 iMac jamf[44]: Informing the JSS about login for user support

Mon Apr 29 09:35:55 iMac jamf[1072]: Checking for policy ID 677...

Mon Apr 29 09:35:58 iMac jamf[1072]: Executing Policy 1 - First Run Scripts

Mon Apr 29 09:35:58 No Name jamf[1072]: Verifying package integrity...

Mon Apr 29 09:35:58 No Name jamf[1072]: Installing Dockutil_Binary_20180612.pkg...

Mon Apr 29 09:35:59 No Name jamf[1072]: Successfully installed Dockutil_Binary_20180612.pkg.

Mon Apr 29 09:36:00 iMac jamf[1072]: Deleting user support_manager...

Mon Apr 29 09:36:00 iMac jamf[1072]: Deleting home directory for support_manager...

Mon Apr 29 09:36:26 iMac jamf[1205]: Removing existing launchd task /Library/LaunchDaemons/com.jamfsoftware.task.bgrecon.plist...

Mon Apr 29 09:36:27 iMac jamf[44]: Network state changed, checking for policies...

Mon Apr 29 09:36:30 Kordell17 jamf[1615]: Checking for policies triggered by "networkStateChange" for user "support"...

Mon Apr 29 09:36:32 iMac jamf[44]: Network state changed, checking for policies...

Mon Apr 29 09:36:34 Kordell17 jamf[1740]: Checking for policies triggered by "networkStateChange" for user "support"...

Mon Apr 29 09:54:25 Kordell17 jamf[1948]: Checking for policy ID 677...

Mon Apr 29 09:54:28 Kordell17 jamf[1948]: Executing Policy 1 - First Run Scripts

Mon Apr 29 09:54:28 Kordell17 jamf[1948]: Verifying package integrity...

Mon Apr 29 09:54:28 Kordell17 jamf[1948]: Installing Dockutil_Binary_20180612.pkg...

Mon Apr 29 09:54:30 Kordell17 jamf[1948]: Successfully installed Dockutil_Binary_20180612.pkg.

Mon Apr 29 09:54:30 Kordell17 jamf[1948]: Deleting user support_manager...

Mon Apr 29 09:54:30 Kordell17 jamf[1948]: Deleting home directory for support_manager...

Mon Apr 29 09:55:00 Kordell17 jamf[2061]: Removing existing launchd task /Library/LaunchDaemons/com.jamfsoftware.task.bgrecon.plist...